AI agent

“We want to get to a point where the agent Can go grab a human when it runs into a problem.”

“Software, like agents being able to do software, Is how AI gets more general because software runs our lives, runs the internet, runs our businesses. And so the more competent AI becomes at software, the more general they are in terms of what they can do.”

“So we actually have this feature coming up where instead of me testing it, we give it another agent. So here, you know, instead of me interfacing with it and saying, you know, the this is running or not running, We can give it another agent that is actually te…”

“As skill becomes offloaded to compute and AI agents are assisting you, it's really your intuition and your taste that is ultimately going to make some of the most important decisions in your organization and in your product.”

“A lot of this could be done a lot easier with agents and AI, and we're going to make their lives a lot better, a lot easier, simpler, and some of those things that they're doing, they don't need to talk to me about what my cholesterol number is, because I got …”

“Like this framework is exactly, I think what people need to effectively delegate to this future world of this agent world of society of agents doing work for us.”

“I love Claude code for developing, even though I have my complaints about it. There's something just very addictive about just telling it what to do, and it can, it's basically something that you run within the terminal. Of your computer, and so you just type …”

“Right now, all of these experiences are very single player, right?”

“So I think all three things, the autonomy, the complexity, and the natural interaction are at least product principles that will shape really good ones, good agents.”

“We basically can extract the functionality of every single one of our microservices. And then we can have agents build and use different parts of different services and create new features. For users end to end with a UI.”

“I think this idea of self, self-reflection and agents is really important. Having AI supervise the AI is actually very effective. Just think about it this way. If you produce an AI agent that's right, 90% of the time, that's not that great, but how hard would …”

“I think we're going to go through a similar transition. Like the whole market is going to go towards agents. I think the whole market is going to go towards outcomes based pricing. Not because it's the only way, but it's going to be like the market is going to…”

“And so in many ways, the barrier to applying agents to the entire economy To automate every workflow is how do we measure success? How do we eval it and write the PRDs for everything that we want agents to do, which Mercore is obviously a huge part of doing.”

“Like you still need a goal. You need to be very clear about what the outcome is. And you have to understand the strengths of, you know, used to be people, but now it's basically models and different models have different strengths. So it's like they have diffe…”

“And I think that you're gonna see instead of us, for example, refactoring a, an app to have a different UI or to evolve into its new version, we're just gonna rewrite that app from scratch.”

“Because this whole space is so nascent, often your own esoteric context, you know, your content, your workflow is really key to unlocking the power of the agent. And so I think there's real value in experimenting with your own internal agent development.”

“I think I see a lot of companies roll out their agents and just expecting companies to adopt. Doesn't work this way. Some will adapt. That tends to be kind of your cutting edge, five percent of talent that just wants new tools and they have a bias for change. …”

“I think that the current limiting factor, I mean, there's many, but I think a current underappreciated limiting factor is like literally human typing speed or human multitasking speed on like writing prompts. And like, you know, you were talking about, it's li…”

“And agent, the beauty of it is it doesn't matter if it's actually first generation or if it's your nth generation. It just needs to be a better generation. Agent needs to understand your intent better and think and reason behind it. So it improves the entire l…”

“If you're a startup or even Salesforce or HubSpot, maybe, maybe close those deals in the next 12 months. Cause the window may close where people say, listen, that's the coolest agent I've ever seen. I'm exhausted from the last five. I had to do five last year.…”

“At the end of the day, on 1.2 humans is plus 20 AI agents is doing about what 10 human GTMs is.”

“If you're waiting for people on your team to do it, If you're waiting for an agency to do it, I think you're going to be out of a job.”

“The pro, the net productivity is about the same. It's not better. It's not worse. But it's so much more efficient and it scales because software scales.”

“We do more work with AI. I'm working the hardest I've ever worked. That's with all these agents and all the output they create and Amelia does a lot of it, but even I am working the hardest, but it's better, but it's not less work. It's the, it's more work. Th…”

“The agent will fail without training and onboarding this product. It will fail. Like it will never work. So it becomes an imperative if you want to win. Like you need, I, you, this term has been bandied about too much, but you need a team of humans. We can cal…”

“They operate autonomously, but not without constant oversight and iteration. That's the confusing part. And you just, if you just buy one of these products and disappear, you will have zero ROI.”

“The agencies don't know how to do this. You've got to do it yourself.”

“They don't work out of the box. But when you dial them in, when you take your best person or your best script and you train an agent with your best person and best script, that agent can start to become a version of your best salesperson, your best person.”

“When AI really is the hive mind, when it can share all of the data across all of your agents and knows everything that happens, then Humans are at risk in GTM. They're going to be so much better when they're the hive mind”

“Every time you hand over decision-making capabilities or autonomy to agentic systems, you're kind of relinquishing some amount of control on your end trade, and when you do that, you want to make sure that your agent has Gained your trust, or it is reliable en…”

“And this production monitoring has existed for products like for a long time, just that now with AI agents, you need to be monitoring like a lot more granularity. It's not just the customer always giving you explicit feedback, but there is many implicit feedba…”

“When you don't start with like agents with all the tools and all the context that you have in the company in day one and expect it to work or like, you know, even tinker at that level, you need to be deliberately starting in places where there is minimal impac…”

“I just had Jason Lemkin on the podcast. He's very smart on sales, go to market, run Saster, and he replaced his whole sales team with agents. He had 10 salespeople. Now he has 1.2 and 20 agents.”

“Whenever you're trying to automate some part of a workflow, it's never the case that you could use an AI agent and that will kind of solve your problems, right? It's always, you probably have a machine learning model that's going to do some part of the job. Yo…”

“If there's a good quote I've read, I can't, I apologize to the author cause I can't attribute it off the top of my head, but it's like the ceiling on the AI isn't the model intelligence. It's what the model sees before it acts. So that's the ceiling right now.…”

“Call me to talk three months from now. An agent will do this for me. I'll be out of job pretty much.”

“The agents are going to get better. The models are going to get better. They're not going to need me to extend the context. They're going to do it themselves.”

“What's the layer that we are adding on top of code where people don't need to worry about code anymore. And at that point, it was like a year ago that we chatted, and it feels like this is the layer Is the agent conversation of what it is, what it's thinking a…”

“We are basically all directors of work now, right? If we have an army of agents or this hundred new colleagues that joined our team, how would we onboard new junior team members who don't already understand our product philosophy? What's important to us and ho…”

“So for anybody out there building agents for business users or even consumers, I think thinking about how do I make the end user feel like a winner is a really powerful model to build a useful agent.”

“I know how to make an employee successful. That is what you need to make these agent work. You don't need the technical skills. We can figure that out. You need role scoping or design like voice.”

“Most of the things that make agents write better code work for humans too.”

“People talk about how important it is not to interrupt your coders, right? Your coders needs to have Like solid two to four hour blocks of uninterrupted work so they can spin up their mental model and tune out the code. It's some, that that's changed completel…”

“You have a lethal trifecta. Anytime your agent has three things, it's got Access to private information. There's information that you've exposed to it, like your private inbox that, that is, is private in some way. It's exposed to malicious instructions. So th…”

“I think agents have no agency at all. Like I would argue that the one thing AI can never have is agency because it doesn't have human motivations. Sure. You can tell it make more money or whatever, but it's never going to be able to decide on its, like what ma…”

“Product leaders will increasingly get paid and be asked to drive judgment and then be the tip of the sphere on trying to essentially obsolete everything else through software, through AI, through agents.”

“Where I think it's going is you and the agent are using the app together. The agent's probably using the CLI, but you're using the web interface and they're, they both need to be in sync.”

“When I run the agent on that website, I'm using my tokens. I'm not using the vendors tokens. I'm not using the apps tokens. And so it puts SAS back in this place where, yeah, you want to make it friendly for an agent and everyone's got a CLI.”

“And I think that what agents do is increase the number of users of SaaS. Not get rid of it. And so I think SaaS companies are going to see like an insane spike in the amount of demand that they have, because there's going to be tons of agents using these produ…”

“This is exactly why, you know, GitHub is having problems right now because the number of people using GitHub has skyrocketing exponentially and it's really just people's agencies in GitHub.”

“Take the AI agent that you use all the time on your computer and put a browser in it so it can see everything you're doing. And that is just like a magical combination that I think will be, is very uncommon now. You can't even do this in cloud code because the…”

“Whether it's OpenClaw or any other harness, in order for an AI agent to be useful right now, it really needs a human who cares about it. It really needs like a human personal connection with someone who's like, Watching what it does and make sure that it's doi…”

“So I think we'll, we'll move more towards that kind of like asynchronous style of working.”

“In a world of AI with agents operating across multiple systems, wanting source of truth data, the importance of having preferred paved paths that get the most of the benefits and produce some guardrails so we can make sure we're doing good work, common infrast…”

“So I think engineering over time will evolve to. Be comfortable with that and have fluency in it and know how to guide new tech and agents and new capabilities to make sure that we feel really good about what the output is.”

“One of the visions we have at Netflix is we will have so many agents that are contributing to doing work. That you need to be able to reason and rationalize throughout that. You know, the humans are the ones guiding what's the problem we need to solve. Do I fe…”

“I do think that increasingly the future of work will look more like steering than rowing in the sense that there will be agents that you'll, you'll be able to work with that do a lot of the rowing and your role increasingly becomes steering the ship in the rig…”

“People are increasingly thinking about agents that are persistent, that feel like teammates, that feel like coworkers. Where you can work with them the way I might work with someone on my team, which is they do a whole bunch of work. I provide input and then t…”

“The loop will help you climb to the local maxima, but then it plateaus, and you need some sort of out-of-distribution thinking, you need human intuition, you need somebody to actually help you land at the base of the next hill.”

“And so in order to actually deliver on that promise, it's actually not a lot of feature product roadmap style stuff. It's like hill climbing five really important problems in the back end that many users don't directly experience, but you totally feel when, yo…”

“And the reason for that is we think as these models get smarter the same way that your teammates, you know, you wouldn't ask for second by second updates of exactly all the buttons they're pressing and websites they're going to. I think it's too much to ask yo…”

“I think we're going to see more of that type of stuff where the agent or the bot should actually be more proactive to you than you reaching out to it. And I think that will be the next shift in AI.”