Brex transitions operations staff from executing SOPs to building AI prompts
James Reggio · Brex’s AI Hail Mary — With CTO James Reggio (acquired for $5B by Capital One!) · Jan 17, 2026 · at 26:52
Brex CTO James Reggio explains how Brex COO Camilla Ghattas is shifting the workflow and responsibilities of hundreds of internal back-office operations employees.
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“She's been leaning really aggressively to help every member of the operations organization start rethinking their role as being not people who kind of execute against an SOP, but are people who are going to like build prompts, build evals, and like be, become more AI native and like the way that they do work.”
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