Slack

“There are things that get closer to that, I mean, there, like, customer service, we have bots internally that do what's fun about answering external questions and fielding internal people's questions on Slack and so on, and our customer success, our customer s…”

“There was a really early version of Cloud Code many, many months ago, and this one engineer at Anthropic, Jeremy, built a bot that looked through a particular feedback channel on Slack, and he hooked it up to code to have code automatically put up PRs. With ju…”

“Everyone expects these you know, agentic systems to perform at the level of a human, right? Because that's what they're always going to compare them to. But in a lot of cases, they'll have these agents just in the IDE. And that's like the equivalent of onboard…”

“Unfortunately I've like, kind of gotten the habit, especially at OpenAI, of like, not reading that much external work, and just like reading people's like, Slack posts internally. That's like the main, like, way to like, you know like, learn new stuff.”

“Actually, the number one system of record for most organizational data is email. And Slack. So, but email and Slack just captures data.”

“When we get a page because we're missing a timeout, for example, I can just add codecs in Slack on that page and say, I'm going to fix this by adding a timeout. Please update our reliability documentation to require that all network calls have timeouts. So I h…”

“There are a lot of things where we choose not to use MCP because we want to add more high touch to quality. I think search and agentic find is like the largest instance of that, where we have slack and linear and JIRA search and notion that is not using necess…”

“One of our biggest use cases is bug triaging. So if someone posts something in Slack and you just have a custom agent that lives there that has its own routing constitution of what team this belongs to. Creates a task in your task database and then posts in th…”

“I think Slack, I think, and incidentally, I think Discord's awful too.”

“So we use teams for video communication, like, but we don't use it for chat. We get home for a long, long history, right? We always talk about chat ops and like, everything is built into slack, like every command, every flow, even though you have been acquired…”

“What we've actually ended up doing is We've built like a set of you know, skills internally. We have like, we each have our set of skills and we've just been distributing even to the non-technical folks, the CLI. And then effectively we're just giving it acces…”

“Yeah, we're using Slack as, like, just a database. They should market that more. Like, you can have your agents message each other in Slack.”

“So I think S tier would be Slack. And then Discord, Teams, and then goes like Telegram, and then WhatsApp. They're very, very limited in what you can do, and it's hard, like, you have to have your own phone number if you want, like, a decent experience.”