outcome-based pricing

“In our customer base, we do what's called outcome based pricing. So essentially every time the AI agent solves the problem or saves a customer or whatever it might be, there's a pre-negotiated rate for that.”

“I think the only bigger, big problem with the outcome based is the definition of the outcome. Like you can call anything a resolution.”

“We started to like give some bigger customers the option to do that. And I think most of them still choose like the usage based, but some do choose the outcome based.”

“Most people love outcomes until they have an outcome. Because once you have an outcome, it's like giving away royalty, right? I mean, I've talked to customers who love, you know, outcome-based pricing, and I say, I'm all in until they, oh my God, like, what ar…”