Chatbase

“People keep saying like the cost of switching between models is zero. It's cheap, but it's not zero because sometimes you like spend, you know, three, four months, like fine tuning exactly how the model should be, or like how the, Product should be. And then o…”

“I thought I was going to do that, but because the product went so, like, it got so much traction so quickly, the reason I didn't do this is I didn't have the time.”

“I actually think it's more real than when you're raised, like, at a high valuation that the company needs to, one, live up to, but then surpass for your options to, like, start to be worth something.”

“Like I saw some people doing demos, but like in like a CLI or something like that, but there was no product doing like this model, but with additional data on top of it.”

“Most of the people that were interested were mainly interested in the external use case because they were used to like the, you know, like the drag and drop canvas AI chatbot, like a flow builder, which was very limited.”

“I think doing that helped a lot into, Getting me from like zero, basically to one million AR in a 117 days.”

“You do content, you have the PLG motion, and then you put people in an email flow and in a calling flow where if they sign up, even if they don't subscribe or if they Like one of your posts, you reach out to them and say, hey, like, we want to build you a demo…”

“No cursor, no. Like, the team uses cursor, but I feel like I'm one step removed from, like, the code that I just use cloud code directly.”

“I think a lot of people were saying, oh, like, AI is going to change how you build a business, but I think what helped me actually, like, make this a business is I did all the, you know, like, the normal business stuff, you know, like, talking to users, gettin…”

“Yeah, I think then, yeah, we are replacing Zendesk. So a lot of people are moving off of Zendesk to using it.”

“Basically like I would have like this maybe big AI page post about chat base, and I would see Stripe like maybe a few hours later go up by like 3000 MRR from just that one post.”

“I think the only bigger, big problem with the outcome based is the definition of the outcome. Like you can call anything a resolution.”

“We started to like give some bigger customers the option to do that. And I think most of them still choose like the usage based, but some do choose the outcome based.”

“Maybe 50% is still on Okunai. Yeah. Yeah. And then 50 on everything else. Yeah. But everything else is like mainly Anthropic and Google.”

“If the harness is good enough, I would say, of course, it depends on the industry, but on average, you can get to 80, 90% of resolutions for, like, customer product issues, but to get there, it's the job of the harness”

“I would say like, 95% of the limitation is not from the model. It's from the harness. So like, it's my job to fix, but I think the intelligence is there and like, I think has been there for a while, especially for like, if you're only thinking about customer s…”

“Like, the UN is using us right now on their Facebook messenger. So when people reach out to them, specifically for, like, specific regions, it gets drafted to Chatbase, and Chatbase helps them.”

“We're now at a point that we can function as a VCVAC company because we've been profitable for so long that it's as if we raised already, and, like, we can, now I have the mindset of being as aggressive with things like hiring and scaling,”

“We have 10,000 active customers.”