The Ledger
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Lin: DoorDash proactively digitized merchant menus during COVID lockdowns
“They decided, like, these merchants are going to be hurting, and we need to help them, and so they proactively went out and uploaded menus from different merchants onto DoorDash and said, hey, I know you guys are hurting. The only thing you can do is delivery.…”
Lin: DoorDash expanded delivery market beyond Grubhub's existing-courier restaurant base
“The only restaurants that would be on Grubhub's website were all the companies that already had delivery staff available. So what DoorDash did was to expand the market. And by expanding the market, they were very focused on that problem.”