Insight
Sequoia Capital prioritizes an employee's learning slope over their past experience
“At Sequoia, we hire for slope, not intercept. So experience obviously matters, but if you just hire for the experience and their slope is not fast, that's going to become a problem at some point. And so we really, really ask founders to think about what is the…”
Insight
Lin: Startups Can Scale by Making First Orders Profitable via Service
“Or in sales, and here's a company that basically raised ten million dollars, and it probably was undercapitalized, but it really did highlight that you can build a company by having CAC be profitable on the first order, by being focused on customer service, an…”
Assertion Not checkable as stated
Zappos's most valuable customers also had the highest product return rates
“We then did this analysis and this is the type of analysis I really enjoy doing, like, let's take our best customers, and let's take our worst customers, and look at their return rates, and it turned out our best customers at the highest LTVs return the most”
Insight
Lin: Slightly overpaying for the right company beats buying cheap assets
“It's the same as true in the, in investing in private companies. It's still much better to pick the right company and slightly overpay than to invest in something that is cheap.”
Insight
Lin: Regulate AI applications and consumer deployment, not foundational lab research
“As an example, with the combustion engine, nobody regulated the engine. We regulated what engines can go on the streets, what can go into a plane. We regulated how it was applied. But in a lab, and people were, you know, sort of doing research and trying to ma…”
Opinion
NVIDIA's biggest vulnerability is its singular dependency on CEO Jensen Huang
“They, they've only had one leader in their whole cycle. I worry about what happens when Jensen decides not to be at the head of NVIDIA.”
Insight
Lin: Early Airbnb functioned as a listing service rather than a true marketplace
“Maybe in the early days of Airbnb, I think people forget it was much more of a listing service, and it was less of a marketplace, and if you sort of take the definition of a marketplace, you have to complete the transaction, and you just not only have to compl…”
Disclosure
Sequoia passed on DoorDash's seed round over student spending concerns
“It started on a, on, on a college campus, and the reason we pass on the seed round at Sequoia is we're concerned that the, this is, like, just something that college students did with their parents' money.”
Insight
Lin: Food delivery creates more value in suburbs than in dense cities
“The value for someone who lives in the suburbs and have to drive 20 minutes to go get their food is higher than someone that can go from their apartment, go downstairs and walk a few blocks and get the food and bring it back home.”
Insight
Lin: Leaders must categorize turnover into regrettable versus unregrettable departures
“You have to manage the turnover of regrettable. What is a regrettable turnover? Why you're not, Able to retain your best people. And if you have unregrettable turnover, then why did you hire these people in the first place? And so you, if you break the problem…”
Assertion Contradicted
Zappos reached $1.6 billion in sales on just $10 million in equity
“Tony invested ten million dollars of his own money, but most of it was financed through being very, very creative, figuring out how to get merchants that we ordered from to give us credit and to increase the credit line. We had a, eventually got a line of cred…”
Insight
Lin: E-commerce should optimize return processing costs, not return rates
“You want to keep the return policy as liberal as you can, but make the cost of processing as low as possible. And so, the first order issue there is exactly, going back to first order issue, the first order issue is not the return rate. The first order issue i…”
Assertion Supported
Amazon leadership originally conceived AWS as a low-margin infrastructure business
“They didn't think this was a, this is a high margin business. They thought of it as like, ok, this will be a low margin business too, and we like low margin businesses.”
Opinion
Alfred Lin: Competitor Wimdu copied Airbnb's website pixel by pixel
“There was a fight to win Europe, and a competitor called Windu that copied the Airbnb website pixel by pixel.”
Assertion Supported
Lin: DoorDash proactively digitized merchant menus during COVID lockdowns
“They decided, like, these merchants are going to be hurting, and we need to help them, and so they proactively went out and uploaded menus from different merchants onto DoorDash and said, hey, I know you guys are hurting. The only thing you can do is delivery.…”
Insight
Building early-stage startups remotely is extremely difficult without prior shared history
“I think it's very, very hard to build an early stage company remote, and the reason I say that is unless you, you've worked with each other before, I view there to be a well of trust that is created when you work together in this, you know, the reason why peop…”
Opinion
Alfred Lin argues all companies should require returning to the office
“So, I think all companies should go back to being in the office a certain number of days a week. It doesn't have to be five.”
Opinion
Alfred Lin predicts AI infrastructure will be overbuilt within two years
“In fact, the hot take is that many things will be overbuilt. So maybe we were building too many GPUs for a year or two years out. Maybe there are too many data centers that have GPUs a year or two years out.”
Insight
Lin: Sequential to-do lists fail without high-level prioritization
“Often we can create a very, very long to-do list, and then you've got to pop up a level and just look at the to-do list. What's the most important things I have to get accomplished? Because if you just list all the to-dos, you probably will not be able to get …”
Insight
Sequential to-do lists fail because critical priorities often get listed last
“Because if you just list all the to-dos, you probably will not be able to get to all of them. And the most important thing might be the last one you list. And so you can't just go down that list and do them one by one. Often, It's by popping up a level where y…”
Insight
Company speed naturally slows down without continuous pressure from leadership
“Velocity as opposed to speed, because speed is just how fast you're going. But velocity, velocity also has direction. And I think the combination of the two is quite important. But the whole speed of a company generally doesn't get any faster unless you're pus…”
Insight
Alfred Lin: Free cash flow provides total strategic freedom for startups
“Free cash flow equals freedom, because eventually a real business generates real free cash flow. ... The freedom that allows you to not have to raise money, the freedom to allow you to invest in new areas, the freedom to continue to grow, because you can inves…”
Insight
Lin: Applying operational force surfaces structural bottlenecks in high-growth companies
“Often, you know, when you apply force, you realize where the obstacles are. Because you butt against that obstacle. And then you realize, okay, I keep butting against this. Maybe you have to figure out a way around it.”
Assertion Not checkable as stated
DoorDash used suburban market profits to fund its major city expansion
“There's the reason why small towns, there's a main street where everything happens, and so then you start realizing that the density problem is not as complicated as you might think, and they won because they were able to take the profits of the suburbs to go …”