Parrish: Defensive managerial reactions permanently shut down employee feedback
Shane Parrish · #48 Adam Robinson: Winning at the Great Game (Part 2) · Dec 26, 2018 · at 1:01:36
Host Shane Parrish discusses management psychology and the difficulty of receiving upward criticism with investor Adam Robinson.
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“I found when I was managing people, they would always put their toe through that door, but it wouldn't be a foot, it would be a toe, and how you responded to that first sort of, here's something you could do better, or this criticism, or whatever you want to call it, or a fact you don't know about yourself, how you respond to that is indicative of whether that foot would come in the door, and then, you know, the body, and then the person. They're probing you, and most people, and I observed this at work, most people had this default response of like, Oh, you don't know what you're talking about, or that's not true, or here's a case where it wasn't true, and that, that's a complete shutdown. For that other person, and they'll never put that foot through the door with you again.”
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