Wade: Restorative Discipline Replaces Punishment With Awareness of Harm
Aaron Wade · Erin Wade: The Mac and Cheese Empire · Sep 17, 2024 · at 39:26
Erin Wade, founder of Homeroom, explains the mechanism behind restorative discipline and why it drives behavioral change among restaurant staff.
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“With a restorative discipline approach, what you do is you sit down for a conversation. You basically are like, hey, you know, what happened? Someone says, I was late. And then you talk about who is affected. Well, turns out you know, you sort of walk them through, like, who was affected. It's the, you know, servers that have to cover more tables. It's the cooks that have to cook more stuff. It's the customer that has, you know, worse service. It is the manager that is now wasting their time having this conversation with you. It affects lots of people in a lot of ways. And then you ask them the question, well, what are you going to do to make it right? And I think that's, like, the most interesting part of it, because it's not about punishment. It's literally, oh, shoot. I think for many people, it's the first time they're realizing that they've actually caused harm versus that they're, like, in trouble.”
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