Kat Cole: Disappointment from default trust is only a single-digit tax
Kat Cole · #117 Kat Cole: The Power of Possible · Aug 10, 2021 · at 13:12
Former Focus Brands president Kat Cole explains the risk-reward tradeoff of maintaining default trust and high belief in team members.
0:00 / 0:23exact quote · 24.0s
720p mp4 · rendered on demand · StarZero watermark
“The frequency that I'm let down is so low compared to the frequency that I'm proven right in people's potential, and so it just feels like this tax. It's like a single digit percentage tax that is a small price to pay for getting all the upside that comes from looking at people as the great things that they are and the possibilities that they have in front of them.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Kat Cole
Cole: Cinnabon forfeited millions in EBITDA to restore franchisee trust
“We killed the initiative. We walked away from millions, millions in EBITDA. It was devastating for the company and the budget, but it was the only option to preserve the relationship with my franchisees”
Cole: Restoring broken trust outweighs the risk of emboldening stakeholders
“The biggest problem was repairing the trust, and I would rather err on the side of creating a little bit of a demanding monster on a basis of trust than be so cautious that I don't feed their demands that, that I don't fully repair the trust.”
Cole: Grocery CPG products do not cannibalize mall or airport franchise sales
“And the reality is that, you know, the first is more often true that these channels are completely separate of each other. Someone's impulse in a mall or an airport is not compromised by if they buy Cinnabon cereal at the grocery store.”
Cole: When criticized, assume first that the criticism is correct
“Anytime, it's one of my favorite pieces of advice, anytime you are criticized, assume first it's correct. Just allow yourself to digest that, and then respond. And either you will reaffirm that the criticism is not correct, and you can focus more on the why an…”
Kat Cole: The upside of believing in people outweighs occasional letdowns
“The upside of believing in people is so high. And, not but, and some will let us down. And the frequency that I'm let down is so low compared to the frequency that I'm proven right in people's potential, and so it just feels like this tax. It's like a single d…”
Kat Cole: Gratitude Can Blind Leaders to the Need for Change
“Sometimes we can be so humble, so grateful for what we have, that we forget that we have the right, and in the case of being a leader or a parent, the responsibility of To work toward something better. And so I am an intense gratitudist and lead with gratitude…”