Chris Voss: Tactical empathy is a tool to save time in negotiation
Chris Voss · #27 Chris Voss: The Art of Letting Other People Have Your Way · Jan 3, 2018 · at 46:17
Former FBI kidnapping negotiator Chris Voss explains to Shane Parrish why tactical empathy serves as an operational efficiency mechanism rather than an act of goodwill in negotiations.
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“You don't use empathy because you're a missionary, because you're soft touch. Use empathy because you want to get stuff done faster, and you've got other stuff to do to get after.”
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