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tactical empathy

2 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Jan 3, 2018 by Chris Voss · across every show →

Everything said about tactical empathy, oldest first

Jan 3, 2018 positive
Insight
Chris Voss: Tactical empathy is a tool to save time in negotiation
“You don't use empathy because you're a missionary, because you're soft touch. Use empathy because you want to get stuff done faster, and you've got other stuff to do to get after.”
Chris Voss Jan 3, 2018 ▶ 46:17 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Observational labels bypass cognitive barriers better than direct questions
“If I ask you a question, it has a tendency to get you to stop and think and contemplate and formulate an answer. If I just use a label, it seems like you've got something on your mind. There's something about that that instead of you formulating an answer, it …”
Chris Voss Jan 3, 2018 ▶ 31:08 #27 Chris Voss: The Art of Letting Other People Have Your Way
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