Chris Voss

32 statements across 1 episodes · 15 bullish · 5 bearish · 1 people on the record · first statement Jan 3, 2018 by Chris Voss · across every show →

On the record as a speaker too: Chris Voss's record, appearances and statements → this page counts the times other people say the name.

Everything said about Chris Voss, oldest first

Jan 3, 2018 negative
Insight
Voss: High anchoring harms collaboration and leaves money on the table
“In, in practice, that interferes with collaboration if you anchor high. It's basically a, it's starting out by not telling a truth it's defining it as a win-lose scenario And it's also taken, it's taken a risk of leaving a tremendous amount of money on the tab…”
Chris Voss Jan 3, 2018 ▶ 20:16 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Counterparts become more persuadable after saying no because it creates safety
“Teenagers have learned that once a parent says no, they're probably actually more persuadable. Because the act of saying no makes people feel safe.”
Chris Voss Jan 3, 2018 ▶ 57:14 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Labels Are the Most Universally Applicable Negotiation Skill
“We found out the labels were the most universally applicable skill of all the tools.”
Chris Voss Jan 3, 2018 ▶ 53:08 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Mirroring forces counterparts to rearticulate statements in different words
“But the mirror actually gets them to rearticulate it again with slightly different words.”
Chris Voss Jan 3, 2018 ▶ 56:05 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 negative
Insight
Chris Voss: Believing you need a BATNA takes yourself hostage
“If you, if you're, if you believe you have to have a BATNA to negotiate, Then you've immediately taken yourself hostage, and you're done. You say, oh my god, the other side has all the leverage and the power. I've got no legitimate BATNA. You know, we're hosta…”
Chris Voss Jan 3, 2018 ▶ 18:55 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Delivering uncompromised positions with kindness gets you much farther
“So I'd tell my younger self, Just be nicer. Don't change any of your positions. Don't go in any other directions. Just be nicer about it. You get a lot farther.”
Chris Voss Jan 3, 2018 ▶ 1:14:06 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Genuine curiosity about counterparties functions as an emotional control hack
“If I'm really focused on what emotions are driving you, there's an instant compartmentalization that takes place where my negativity is no longer going to get in my way. I mean, just, in, in genuine curiosity is a hack for emotional control.”
Chris Voss Jan 3, 2018 ▶ 9:07 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Chris Voss: Every negotiator, including business sociopaths, is driven by loss aversion
“Everybody's driven by loss. You know, our sociopaths, which there's no shortage of them functioning in the business world. They're self-interested. They have desires. They're driven by loss, loss aversion. There's no getting around that.”
Chris Voss Jan 3, 2018 ▶ 48:16 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 negative
Insight
Chris Voss: 'Getting to Yes' fails because humans make decisions emotionally
“Getting to yes is intellectually sound. There's nothing intellectually to be challenged on getting to yes. And unfortunately, that does you no good as soon as you involve human beings because none of us are intellectually sound.”
Chris Voss Jan 3, 2018 ▶ 16:53 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Chris Voss: Great Negotiation Is Rooted in Emotional Intelligence
“Real good negotiation is real good emotional intelligence, and I like taking a deep dive into people and connecting with them.”
Chris Voss Jan 3, 2018 ▶ 3:01 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Excessive bluntness obscures a speaker's intended message
“If you think of yourself as a direct and honest person, And you're just trying to get your point across. You're so blunt that it obscures your message.”
Chris Voss Jan 3, 2018 ▶ 13:00 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Rephrasing Questions to Provoke 'No' Has an Insane Success Rate
“Intentionally getting people to say no that, that rewarding all your yes oriented questions into no oriented questions and said, would you like to do this? Say, are you against this? That's an insane success rate.”
Chris Voss Jan 3, 2018 ▶ 54:05 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Speaking aloud in a soothing tone calms your own emotions
“If you talk out loud in a soothing, calming voice, that voice comes out of your mouth, it goes through the air, comes back into your ear, it hits your mirror neurons, it calms you down.”
Chris Voss Jan 3, 2018 ▶ 10:59 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 negative
Assertion Not checkable as stated
Voss: Major Telecom Found 50% of Signed Deals Were Never Implemented
“We were in competition for a negotiation contract with one of the major telecommunications companies, and through the process of that found out that fully 50% of the deals they sign never get implemented.”
Chris Voss Jan 3, 2018 ▶ 16:03 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Chris Voss: Tactical empathy is a tool to save time in negotiation
“You don't use empathy because you're a missionary, because you're soft touch. Use empathy because you want to get stuff done faster, and you've got other stuff to do to get after.”
Chris Voss Jan 3, 2018 ▶ 46:17 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Childhood programming provides the core code driving adult behavior
“I think everybody's got two lines of code, somewhere deep down inside. Somebody said something to everybody when we were little kids, that was like our two line of, two lines of magic code in there, and figuring out what that code is, those two lines, is what …”
Chris Voss Jan 3, 2018 ▶ 1:19:01 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Time Is the Universal Commodity in Every Negotiation, Not Money
“The commodity that's in each and every negotiation is time, not price, not money. Dollars are not always involved, but time always is.”
Chris Voss Jan 3, 2018 ▶ 42:33 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Disclosure
Voss: My company partners with people I dislike when it benefits us
“And we have some people we're doing business with that I really don't like. But it benefits my company a lot, and so I'm not kidding myself about who I'm dealing with.”
Chris Voss Jan 3, 2018 ▶ 1:09:39 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Letting the other side speak first speeds up negotiations
“You know, seek first to understand, then be understood is a mercenary's tool. I mean, if you want to get to an out, if you want to get to your outcome faster, Let the other side go first. It'll take a lot less time. You don't waste time spinning your wheels, o…”
Chris Voss Jan 3, 2018 ▶ 7:22 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 negative
Insight
Chris Voss: BATNA is a horrible negotiation strategy that leaves money on the table
“An intellectually brilliant idea in practice, a horrible idea... Here's, here's the problem with Batman. That becomes your goal, and so therefore, if you say to yourself, and the vast majority of people who calculate their BATNA, you know, as long as I do bett…”
Chris Voss Jan 3, 2018 ▶ 18:00 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Forcing a Laugh Triggers an Immediate Beneficial Chemical Reset
“Don't laugh because you're in a good mood. Force a laugh, and you'll actually feel better chemically. You'll trigger a chemical change.”
Chris Voss Jan 3, 2018 ▶ 1:08:14 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Never Mistreat Anyone With the Power to Hurt You Passively
“Never be mean to somebody who could hurt you by doing nothing. So the reality is that's probably true of everybody you interact with because you're interacting with them because you want them to do something.”
Chris Voss Jan 3, 2018 ▶ 43:34 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Opening with 'I've got a lousy proposition' disarms counterparties
“She starts a conversation by saying, I've got a lousy proposition for you, which is enormously disarming.”
Chris Voss Jan 3, 2018 ▶ 22:30 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Any Interaction Involving Desire or Agreement Is a Negotiation
“The most dangerous negotiation is the one you don't know you're in. So first of all, anytime the word yes is in your, is in the air, somebody's trying to get a yes out of somebody or something, you're in a negotiation. Or if I want is in your brain you're in a…”
Chris Voss Jan 3, 2018 ▶ 42:04 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Chris Voss: Focusing on Learning Over Failure Increases Success Rates
“Your success rate in anything is higher as soon as you sort of forget about failing and focus on learning”
Chris Voss Jan 3, 2018 ▶ 3:42 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Labels Raise Negotiation Effectiveness by at Least 30 to 33%
“So the labels across the board probably raises everybody's effectiveness no less than 30 to 33%.”
Chris Voss Jan 3, 2018 ▶ 53:33 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Flow State Maximizes Pattern Recognition and Decision-Making Peak Performance
“Well, flow is where you're padding recognition and your decision making is at its peak. Your mental endurance increases and your overall performance is much better.”
Chris Voss Jan 3, 2018 ▶ 1:04:26 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: Resistance to learning stems from ego threats and fear of being wrong
“New ideas is such a threat to their self concept. They're horrified that maybe they were doing it wrong”
Chris Voss Jan 3, 2018 ▶ 1:18:05 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 neutral
Insight
Voss: Doing business with exploitative partners is fine if risks are acknowledged
“There's nothing wrong with having a tiger by the tail, as long as you know you got a tiger by the tail.”
Chris Voss Jan 3, 2018 ▶ 1:09:48 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Insight
Voss: The Real Issue with Any Deal Is Implementation, Not Agreement
“The real issue with any deal is implementation. It's not agreement. Yes is nothing without how. I can give you fake yeses all day long, and you're never going to get what you wanted.”
Chris Voss Jan 3, 2018 ▶ 15:30 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018 positive
Insight
Voss: Observational labels bypass cognitive barriers better than direct questions
“If I ask you a question, it has a tendency to get you to stop and think and contemplate and formulate an answer. If I just use a label, it seems like you've got something on your mind. There's something about that that instead of you formulating an answer, it …”
Chris Voss Jan 3, 2018 ▶ 31:08 #27 Chris Voss: The Art of Letting Other People Have Your Way
Jan 3, 2018
Assertion Not checkable as stated
Voss: People split evenly into fight, flight, or accommodate communication types
“If you think of, and the world breaks up in a, pretty much evenly into thirds. It's from our caveman days. It's fight, flight, make friends, response to threat. We either fight it, we run from it, or we make friends with it. And the world really does pretty ev…”
Chris Voss Jan 3, 2018 ▶ 12:04 #27 Chris Voss: The Art of Letting Other People Have Your Way
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