Opinion
Berger: Anyone claiming they can predict industry futures is delusional
“Anybody who tells you they know what's gonna happen next with the media or with professional services firms or in the tech industry or the insurance industry or whatever, like, those people are delusional. We don't know what's gonna happen next.”
Insight
Garvey Berger: Leadership programs wrongly treat personal values as discoverable, not developed
“I know so many leadership development programs where people are trying to get folks to kind of name their personal mission, or name their values, or be their own boss, or whatever. Thinking that that's kind of a, I don't know, like an information thing, like a…”
Insight
Garvey Berger: Handling ambiguity is a developmental stage, not a trainable skill
“It actually means being able to see a world that's filled with grays and operate in that world anyway, and that's a developmental demand. It's not a skill. It's a thing we grow into.”
Insight
Garvey Berger: Anyone claiming to predict tech or media futures is delusional
“Anybody who tells you they know what's going to happen next with the media or with professional services firms or in the tech industry or the insurance industry or whatever, like, those people are delusional. We don't know what's going to happen next. The thin…”
Insight
Garvey Berger: Replacing individuals does not alter a team's systemic disposition
“You can see that you could switch out a whole bunch of people in the team and the disposition wouldn't change. It's not actually any one person that brings that in. It's the collective of us and the way we engage.”
Insight
Garvey Berger: Collapsing disagreements into one answer is unhelpful in complexity
“Our general desire to collapse those two into one right answer, actually in complexity is unhelpful. We don't know what the right answer is until afterwards. We want to cultivate those two different perspectives. Let's hold on to both of them. Let's not resolv…”
Insight
Berger: Great leaders amplify others rather than drawing attention to themselves
“A charismatic leader, when he walks into the room, or she walks into the room, makes you feel good about her or him, right? Like, I walk into the room, and I'm a charismatic leader, and you think, wow, and you think about that person. A great leader, I think, …”
Insight
Berger: Excessive certainty blinds leaders to critical early warning signs
“The more sure you are as a leader about exactly what's right and what's wrong, exactly where you're going, the less open you will be to hearing that you're wrong until it's too late. Whereas a leader with more curiosity, more openness to other people's perspec…”
Insight
Leadership requires balancing steadiness against displaying excessive vulnerability
“Which involves being not so rock-like, but not so, so much humanity that people think, oh my goodness, like, this leader's losing it. Like, this is all this very, very delicate dance, and maybe it was always delicate, but now it's delicate in a supercharged wa…”
Insight
People often listen to fix or win rather than to learn
“I just have this idea that a lot of the time we're listening for a purpose, and mostly that purpose is hidden from us, but if we were to really think about it, our purpose is to win, to convince the person of something, to convince them that in this case, it's…”
Insight
Distressed people are rarely suffering from a single isolated problem
“When somebody comes to you in pain, it's almost never I'm worried about this one thing. It's really like my world is falling apart and I'm terrified.”
Insight
Minimizing personal distress because others have it worse is completely unhelpful
“But actually, it's completely unhelpful. That comparative, you shouldn't feel this way because other people, like, this is a completely unhelpful self-talk”
Insight
Exploring root emotions requires validating surface-level frustrations first
“Without understanding that this thing right now is a really big deal they can't go to the next place. Like if I try to say, oh, you're not really upset about this. You're really upset about that other thing. It's like, screw you, mom. No, I'm really upset abou…”
Insight
Society moves into a new reality rather than returning to normal
“They never go back. Nothing is going to go back. Like there, but history never goes back. Like when huge things happen, we don't go back. We go forward. And something new, something dies, and something new is born”
Insight
A crisis amplifies relationship dynamics rather than changing their direction
“This doesn't change the direction. It just changes the volume.”
Insight
Loss of external control leads people to overcontrol remaining areas of life
“As we're having so much of the control of our lives out of our hands, the things that we can control, we're going to control harder, I think.”
Insight
Leaders must manage anxiety rather than demanding excessive reports and scenario planning
“I think a piece of it is for leaders to manage their own anxiety. Not try to get the company to produce things for them that makes them feel as anxious, like more reports and more predictions and more scenarios.”
Insight
Remote psychological safety requires the undivided, focused presence of colleagues on video
“I think it's just a shocking amount of the safety we feel is by getting the actual full presence of other humans who are not, not distracted by another screen or half present, but who are actually there.”
Insight
Garvey Berger: Self-transforming leaders see solutions single-perspective leaders miss
“It's at that place that leaders have this bigger perspective of A capacity to kind of look across multiple stakeholders and create new solutions, new possibilities that people who are more stuck in their own perspective can't see.”
Insight
Garvey Berger: Self-sovereign minds cannot hold perspectives differing from their own
“So in the self sovereign form of mind, which is early in our adult lives, and most people outgrow it, not everybody, but most people, other people's perspectives are just unachievable, right? You just can't take and hold somebody else's perspective if it's dif…”
Insight
Garvey Berger: Socialized minds derive self-worth and morality from external expectations
“And that's the socialized form of mind, where you're kind of Your sense of self-esteem and right or wrong comes from outside you and is imported into you kind of without your say, right? And without your ability to have edit rights on those ways you are being …”
Insight
Garvey Berger: Self-transforming minds simultaneously hold internal and external perspectives
“I will begin to make sense holding both my perspective and your perspective simultaneously. And I will hold across perspectives so that I can I can not just work with what's inside me, but also work with what's outside me and hold them both. I can be the write…”
Insight
Garvey Berger: Adults retain earlier developmental stages but cannot access unreached ones
“And I think it's true that from people who like the farther along this path you walk, the more the earlier stages are kind of in you and familiar and revisitable, you know, like they arise in a different context or at a different time of day or whatever. The t…”
Insight
Garvey Berger: Great leaders make others feel bigger rather than demanding admiration
“A charismatic leader, when he walks into the room, or she walks into the room, makes you feel good about her or him, right? Like, I walk into the room, and I'm a charismatic leader, and you think, wow, and you think about that person. A great leader, I think, …”