psychological safety

“I think it's just a shocking amount of the safety we feel is by getting the actual full presence of other humans who are not, not distracted by another screen or half present, but who are actually there.”

“Psychological safety is knowing that other people are going to treat you with respect and trusting that if you go out on a limb and say something uncomfortable or challenge a deep-seated belief, that you are not going to be punished for that.”

“We found that when we went and encouraged managers to go and ask for feedback, it didn't have a lasting effect on psychological safety.”

“When we randomly assign managers to kind of criticize themselves as opposed to asking for criticism, just inviting them to do that once increased psychological safety in their teams for at least a year.”

“Especially in a relationship where potentially you disagree with your manager about something. Often the nice thing to do is be like, okay, sure. Good idea. That, that sounds good. But the kind thing to do would be to push them on their thinking and to feel em…”

“And then all of a sudden you, as someone who holds power within your organization, are starting to impact the psychological safety of those around you, because you're not really talking about what's going on.”

“If you're an organization where you don't have trust or psychological safety, it doesn't work. You know, the feedback isn't very good. It's shallow. People are defensive. People attack. Like, it's not productive or constructive feedback.”