measurement

“Used in the wrong context, they tend to you know, cause a lot of damage that we don't even realize, because we feel like we're being smart when we say, oh, this thing must be measured before we can improve it.”

“In some cases, the effort To measure something is so large that it sometimes dissuades us from performing the action that makes sense. The fundamental sort of observation here is that sometimes evaluating how something is going is enough.”