James Dyson, every mention
2 scenes (said by Rory Sutherland) · ← back to James Dyson
tap a year for its mentions
every year anyone Shane Parrish 215Andrew Wilkinson 9Rory Sutherland 3
Verbatim, from the transcripts: the passages where James Dyson comes up
How to Think Like a World-Class Marketer | Rory Sutherland
- ▶ 34:31 Rory Sutherland Well, the story I heard from someone who worked at Dyson for 12 years is that he was sitting in a presentation, James Dyson presiding, and they were presenting the call center sort of efficiency statistics.
- ▶ 40:35 Rory Sutherland I mean, it's a bit more sophisticated than that, you know, I'm sure there's some measure of satisfaction, but it was kind of evaluating the call center on an operational efficiency standpoint, and Dyson basically said, stop right now, 2 times in the scene