Homeroom

“In restaurants in America, anyway, the average tenure of an employee is 90 days. Our average tenure was two and a half years.”

“We will pay people to do, like, practice shifts or practice project, because talking is its own skill that has literally nothing to do with Most people's job performance.”

“Like, for me, if someone is going to speak negatively about a former employer, honestly, I mean, I talk about this in the book. I really think job interviewing is, like, so similar to dating in so many ways, and just, like, if you show up to a date and someone…”

“If you just give someone a blank piece of paper, everyone's going to create art that's totally different. If you give people you know, a paint by number, everyone's going to create something that is exactly the same. And I think my goal is actually to be like …”

“Many jobs, they're really only going to care about job performance. And so we're pretty clear that's really only about 25% of what we're evaluating on and so we're also going to ask a lot about our values and how we think that you might be able to live them an…”

“If you run things traditionally and hierarchically, people bring suggestions that are perhaps self-serving, and your job as a manager is to be like, no, or maybe to explain why, and it creates, like, a pretty divisive dynamic where you're at odds with each oth…”

“It actually like dramatically reduced the red, the sort of highest level incidents. And the reason is like almost no one just walks into a restaurant and just sticks their hand up someone's shirt. They walk in, they start checking that person Out. They start m…”

“I realized that my worst case scenario was basically the life I was already living. So, so what did I have to lose?”

“The person who's really on the ground running something is really the most deeply responsible for the culture, and on all the people who are working Alongside them, right? Like, that's what creates the culture of that organization. I think I wanted to believe …”