email

“The people who work there are now expected to use them, and that intrudes upon any time that they may have spent actually focusing on something and working, because when the IM window pops up, it's like email, but worse, and now it's even more frictionless.”

“The answer when it comes to smoking is probably going to be the same answer when it comes to social media, which is that a lot of people will fail and won't be able to do it, even with sincere intentions. Some people will be able to quit cold turkey. And some …”

“I mean, for example, email in email, you're less likely to negotiate. You're less likely to cooperate. You're more likely to escalate conflict.”

“Email is actually the one that escalates the fastest, and typically if a Conflict starts on email. It's really hard to solve on email, so I tend to tell people, just pick up the phone.”

“When you move to email, email isn't really dialogue. Email is serial monologue. So I'm having reactions to your email, like by the second paragraph, and I'm reading the rest of your email through that set of reactions which makes me suspect you have bad motiv…”

“Internally, I get almost zero email. So inside the company, we basically don't use email. Maybe like some HR stuff or something you might get via email if it's truly private, but everything else happens on the blogs.”

“Surprisingly, open plan offices actually make people really socially withdraw, maybe not that surprisingly, so panopticon so noisy, people tend to withdraw, communicate more on email.”

“Email is a medium where you want to be seen as reliable, right? We have this innate desire, but anybody can just email you and usurp your time without your permission.”

“Slack channels are default public. And so just by making them default public, there are millions of conversations in the world happening that would have been private in email otherwise.”

“You save time by being fast. So this sounds a bit strange, but you know, if you answer, if I send you an email and you answer within one minute, how long does that email need to be? Two, two words, right? And I'm impressed because you answer really quickly. If…”