customer service

“And those two things I think are one of the big reasons why it's probably the use case with the most traction at the enterprise. And coding is another one.”

“The other property, which I think is a little underrated, is that it's very easy to go live. And I think a lot of Gen AI use cases are struggling with that right now, especially at the enterprise level, because there's risk involved, right? Like people don't w…”

“I actually think, like, maybe one thing, the one way to think about it is that, like, AI use case will start eating the spectrum from both ends. And the reason why is that because engineers are the highest paid, like, they have the sophistication to, like, rea…”