Berner: Snowflake ships its customer success motion to the sales team
Stephanie Berner · A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn) · Feb 1, 2024 · at 55:27
Stephanie Berner, Global Head of Customer Success at LinkedIn Sales Solutions, discusses organizational design across deep infrastructure software companies.
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“Sometimes even in those cases, you don't really need a lot from a CSM, like a success motion, and sometimes that success motion gets, gets shipped over to the sales team. Sometimes I've seen that happen, and sometimes that works, like that's how Snowflake does it.”
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