Berner: CS Reporting Directly to CEO Keeps Leadership Close to Customer Experience
Stephanie Berner · A customer success masterclass | How to build and scale a CS org | Stephanie Berner (LinkedIn) · Feb 1, 2024 · at 30:50
Stephanie Berner (Global Head of CS at LinkedIn Sales Solutions) discusses optimal organizational reporting structures for customer success teams.
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“I am a big fan of, say, the CS organization reporting right into the CEO, because in those cases, the CEO is really close to the customer experience, no matter what phase the business is in, super early or operating at scale.”
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