CS organization
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 1, 2024 by Stephanie Berner · across every show →
Everything said about CS organization, oldest first
Feb 1, 2024 positive
Berner: CS Reporting Directly to CEO Keeps Leadership Close to Customer Experience
“I am a big fan of, say, the CS organization reporting right into the CEO, because in those cases, the CEO is really close to the customer experience, no matter what phase the business is in, super early or operating at scale.”