The Ledger

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Insight
Berkowitz: Frozen yogurt is fundamentally mismatched to seasonal college markets
“So, but like the critical flaw was that frozen yogurt really does well in summers, and college students are not there in summers.”
Seth Berkowitz Aug 26, 2024 ▶ 32:24 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: Keeping Insomnia Cookies company-owned protected its delivery model
“I mean, I was always a believer in corporate owned just to make sure that something that was, it was a little bit novel as it related to the restaurant environment, like basically delivery as a core competency. Outside of Domino's and the pizza guys was pretty…”
Seth Berkowitz Aug 26, 2024 ▶ 43:46 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: In-house drivers deliver a superior brand experience over DoorDash
“Our drivers care about the insomnia cookie order, whereas the DoorDash drivers are agnostic to what they're delivering. And so there's a little bit of an ability to really maneuver and make the experience stronger, and you can't really do it with third party.”
Seth Berkowitz Aug 26, 2024 ▶ 58:11 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: Warm cookies fit delivery because they travel and reheat effectively
“Well, I think the premise used to be if you were going to deliver, it had to be something that you could deliver really well. Pizza delivers well. If it's not great, you can heat it up. Chinese food, same story. Sandwiches, it didn't matter. And so cookies rea…”
Seth Berkowitz Aug 26, 2024 ▶ 7:39 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: 20% to 30% occupancy costs are tough in restaurants
“So you're talking 20 or 30%, you know, occupancy costs, which is not great in the restaurant business. Really a tough starting point.”
Seth Berkowitz Aug 26, 2024 ▶ 34:20 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: Cookies serve as resilient small indulgences during economic downturns
“That's what we've experienced at times. I mean, it's also like, it's a nice pick me up, right? Like people just like a little sweet moment, especially in a depressing kind of environment, right? It's just, it's one of those small indulgences.”
Seth Berkowitz Aug 26, 2024 ▶ 50:36 Insomnia Cookies: Seth Berkowitz
Insight
Berkowitz: Insomnia's model relies on delivering warm cookies within 30 minutes
“The premise was always, I want to get it to you in 20 or 30 minutes. When you eat it, that's gonna be optimal. That moment in time is gonna be optimal. If we can execute against that, you're gonna order again. That was really like the whole business model to s…”
Seth Berkowitz Aug 26, 2024 ▶ 10:57 Insomnia Cookies: Seth Berkowitz
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