Chesky: Leaders should reject robotic corporate playbooks when executing layoffs
Brian Chesky · How I Built Resilience: Brian Chesky of Airbnb · Aug 13, 2020 · at 2:28
Airbnb CEO Brian Chesky reflects on how he handled laying off roughly 25% of Airbnb's staff during the COVID-19 pandemic.
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“There is no playbook, I don't think, to lay people off, and that's the kind of thing that if there was a playbook, you should never use it, because the thing that people want more than anything is, They want humanity. They want compassion, and that means that you need to treat people like people, like individually and not robotically.”
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