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Life is Good saw its greatest growth following 9/11 and 2008

Bert Jacobs · How I Built Resilience: Bert and John Jacobs of Life is Good · Sep 17, 2020 · at 14:46

Bert Jacobs, co-founder of apparel brand Life is Good, explains how consumer demand for uplifting messages historically spiked during severe economic and national downturns.

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“The inflection points where our business has thrived the most, we've steadily grown and had a healthy business, but I'll go through them really quickly. 2001, nine 11. Believe it or not, in the wake of that awful disaster, our business grew. It grew tremendously. Ok, so people were seeking optimism, and seeking unity, and seeking uplifting messages. When the recession hit, 2008, 2009, our business thrived in the wake of that.”

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Disclosure
Life is Good faced decimation when COVID wiped out wholesale orders
“Our business is structured in a way where half of our business was wholesale, and that means the high majority of those retailers closed their doors, canceled their orders, and our business was pretty close to being decimated, so we were having discussions can…”
Bert Jacobs Sep 17, 2020 ▶ 3:07 How I Built Resilience: Bert and John Jacobs of Life is Good
Insight
Jacobs: 12-to-18-month wholesale retail supply chains are an archaic model
“The tail was wagging the dog where the wholesale business and this long supply chain window was kind of ruling our company, and we already knew that that was an archaic model. All of America retail operates on it by and large. We knew that consumers want thing…”
Bert Jacobs Sep 17, 2020 ▶ 5:45 How I Built Resilience: Bert and John Jacobs of Life is Good
Insight
Jacobs: Perfect inventory matters more than lower per-unit printing costs
“So it essentially is more expensive to print per unit, but if we're doing it right, you end up with perfect inventory and inventory is the thing that kills businesses.”
Bert Jacobs Sep 17, 2020 ▶ 7:48 How I Built Resilience: Bert and John Jacobs of Life is Good
Insight
Bert Jacobs: Modern brands cannot be built without consumer co-authorship
“It's the 21st century, and anybody who thinks that they're a smart entrepreneur or a smart marketer, and they're gonna build their brand on their own, you're kidding yourself. You have to enable your consumers to co-author the story of your brand”
Bert Jacobs Sep 17, 2020 ▶ 26:55 How I Built Resilience: Bert and John Jacobs of Life is Good
Disclosure
Founders Bert and John Jacobs retain 100% ownership of Life is Good
“We own a hundred percent of the business, and, you know, we have no intention of going public or selling the business.”
Bert Jacobs Sep 2, 2019 ▶ 49:26 The Life Is Good Company: Bert and John Jacobs
Disclosure
Jacobs: Life is Good spent millions on direct-to-garment tech pre-COVID
“We've been researching for the better part of five years, and we just, before COVID hit, spent several million dollars on technology”
Bert Jacobs Sep 17, 2020 ▶ 7:24 How I Built Resilience: Bert and John Jacobs of Life is Good
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