Jerry Murrell, founder of Five Guys, outlines his operating rule of prioritizing ingredient quality and passing the cost onto customers.
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“We would always say, food costs would stay around 30%. Whatever we gotta do, if we gotta raise prices, we raise prices. And we said, if we have to worry about price, we don't want to be in this business.”
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More from Jerry Murrell
Disclosure
Five Guys targeted 30% food costs by raising prices, never cutting quality
“The kids didn't know why we were raising the prices, but we would always say food costs would stay around 30%. Whatever we gotta do, if we gotta raise prices, we raise prices. And we said, if we have to worry about price, we don't want to be in this business.”
Jerry MurrellJun 5, 2017▶ 13:33Five Guys: Jerry Murrell
Disclosure
Five Guys funded early expansion using gross revenue share agreements
“We'd say, give us 5000 dollars, we'll give you a certain percentage of the Gross. Not, never the profit, because there was always too many ways to get cheap people that way. So I said, we'll give you a certain percentage of the gross. We'll give you the money …”
Jerry MurrellJun 5, 2017▶ 16:21Five Guys: Jerry Murrell
Insight
Murrell: Hidden real estate locations proved genuine customer demand
“And we said, well, if we can put it where, you know, it's hard to find, but if we can get people coming there, then we know we got something.”
Jerry MurrellJan 14, 2019▶ 7:12Five Guys: Jerry Murrell (2019)
Insight
Murrell: Five Guys perfected operations for 17 years before franchising
“Most franchisers start off to franchise. We didn't start off to franchise. We had no idea we were going to do that. We started off to build a family business, and we put 17 years into it, and we figured out how to do it right. So when it came time to franchisi…”
Jerry MurrellJan 14, 2019▶ 20:52Five Guys: Jerry Murrell (2019)
AssertionContradicted
Murrell: Five Guys sold 3,500 U.S. franchises within two years
“And I think within a year and a half, or two years, we sold 3500. We sold the whole United States.”
Jerry MurrellJan 14, 2019▶ 23:12Five Guys: Jerry Murrell (2019)
Insight
Murrell tested food viability by picking hidden, low-rent locations
“Well, if we can put it where, you know, it's hard to find, but if we can get people coming there, then we know we got something.”
Jerry MurrellJun 5, 2017▶ 6:36Five Guys: Jerry Murrell
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