Kelleher: Having zero airline experience was an advantage in founding Southwest
Herb Kelleher · Southwest Airlines: Herb Kelleher (2016) · Sep 25, 2017 · at 3:49
Southwest Airlines co-founder Herb Kelleher explains why lacking aviation experience helped him reinvent the airline operating model in the late 1960s.
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“Well, I knew nothing about airlines, which I think made me eminently qualified to start one, because what we tried to do at Southwest was get away from the traditional way that airlines had done business. So I started with the tabula rasa blank slate, and I think that was very helpful.”
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