The Exchanges

Every argument clarity score on this site is built from rows on this page. Each question and answer was assessed with names hidden, the host's own answers included, on four things from 1 to 5: directness (does it answer the question asked), coherence (do the ideas follow), precision (concrete details and clear references), compression (says a lot per word). The weighted mix (30/30/25/15) is the exchange score. A person's published score averages their exchange scores on raw tape only, at least 8 of them, shrunk toward the cohort mean. Full method →

Rich Barton no published score: no usable exchanges on raw tape, and a fair score needs 8+ record → ← everyone

Every exchange below was scored with names hidden, four dimensions each from 1 to 5. An exchange's score is 0.30·directness + 0.30·coherence + 0.25·precision + 0.15·compression. The published score averages the raw tape exchange scores and shrinks small samples toward the cohort mean, so five great answers can't beat twenty good ones. Produced feed rows count only toward coarse estimates, never toward a full score.

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Answered produced feed D 5 · C 5 · P 5 · Cm 4 4.85

Q Meantime, Rich, while you were launching Zillow, you co-founded Glassdoor, which is another similar kind of site where you can go and see what companies pay their employees, and it's a review site on businesses. Some people hate it. Some people love it. Um, are you just, I don't, do you, do you have, like, an attention thing? Like, could you, like, what's going on?

A I've always liked to do lots of things, and we had just such a great, the kind of Microsoft slash Expedia diaspora was such a talented group of people that I loved, and one of those great people, Robert Homan, who had been a development manager at Expedia, he had left, and he was a gamer, and he had spent, like, six months in his basement playing StarCraft or something, and his wife, uh, Had had it. She's like, Rich, you gotta help me get Bob out of the basement. And so Bob and I started brainstorming about new businesses, and we landed on, you know, this is Bob, you know, Bob's baby. We landed on Glassdoor, and I helped him out.

AI assessment note: “I've always liked to do lots of things, and we had just such a great”

Answered produced feed D 5 · C 5 · P 4 · Cm 4 4.60

Q So Explain something to me. I mean, you start to work on this product, right? And in the meantime, Netscape hits, right? And the World Wide Web becomes a thing. How challenging was it to build a, a site that would allow people to directly book their travel with the airlines? I mean, was there any resistance from the airlines or were the airlines like, we love this?

A Oh no, they didn't love this. Um, and Microsoft was scary. Microsoft was a very scary company to all industry at the time because it was executing so well. It was making so much money and it kind of knew magic that everybody else hadn't figured out yet. However, we knew that if we started a travel agency, that from an equal access perspective, we ought to be able to plug into these electron, these big mainframe based reservation systems that ran the industry and act like a travel agent. And if we got discriminated against, we could blow a whistle and say, that's not fair. And that's, I remember being a very young, you know, techie kid and going into this very senior Airline executives' offices. I remember one in particular, an American, who just belittled and was very arrogant with me, saying, you know, it would never work, and, and I, you know, I worked hard to be as gracious as I could, um, and explain what I thought the future looked like, and how if you bet on empowering consumers, and you bet on what people want, and you build products for what consumers want, how could you possibly go wrong? That was my, you know, position, and, But it was difficult. I got a lot of resistance.

AI assessment note: “Oh no, they didn't love this.”

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