Mar 6, 2017 · 41m · how-i-built-this

Chesapeake Bay Candle: Mei Xu

Mei Xu · 25m spoken Guy Raz · 9m spoken Louise Bigger · 59s spoken
0:00 / 0:00

gold bands on the timeline = statements, start to end. Hover to read, click to jump. CC turns on captions

On NPR's How I Built This, entrepreneur Mei Xu recounts how she journeyed from 1970s China to the United States and built Chesapeake Bay Candle into a multi-million-dollar home fragrance powerhouse.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. Guy holds 26.4% of the talking time here. How this is scored →

Guy as informed peer 2.6 Guest teaching 3.6 Guest disagreement 0.1 Guy pushing back 0.3
05100:0015:0030:000:51–4:12 · Guy as informed peer 4/10 Childhood in 1970s China and Diplomatic Schooling Raz provides historical context on 1970s China and Tiananmen Square to set up Xu's background. Xu shares detailed personal accounts of attending diplomatic school and her mineral warehouse assignment in a warm, narrative exchange.4:12–9:24 · Guy as informed peer 2/10 Emigrating to America and Cultural First Impressions Xu describes her arrival in the US and her routine visits to Bloomingdale's. She explains to Raz the stark disconnect she observed between contemporary fashion and outdated home decor.9:25–14:12 · Guy as informed peer 2/10 Launching the Business and First Trade Show Triumph Xu recounts testing multiple product categories and finding unexpected instant success with stained-glass candles at the Charlotte trade show. Raz acts as an appreciative guide prompting details on unit economics and logistics.14:12–16:44 · Guy as informed peer 3/10 New York Trade Show Flop and European Design Epiphany Raz gently questions how a trained diplomat pivoted into product design after failing at the New York trade show. Xu explains how visiting the Frankfurt trade show and her childhood art education inspired her to design original products.16:45–21:12 · Guy as informed peer 2/10 Candle Chemistry, Fragrance Blending, and Soup Can Experiments When Raz playfully oversimplifies candle making as just pouring wax and perfume, Xu politely corrects him with a masterclass on candle physics, soot, and chemical formulation. She recounts their serendipitous Campbell soup can experiments.21:13–26:23 · Guy as informed peer 2/10 Naming Chesapeake Bay Candle and Mid-Show Break Raz expresses astonishment that Xu's sister could simply construct a manufacturing plant from scratch. Xu explains the entrepreneurial village-based industrial ecosystem in mid-1990s China.26:25–31:05 · Guy as informed peer 2/10 Pursuing Target, Overcoming Rejection, and Securing the Big Deal Xu narrates her persistent outreach to Target, her initial relationship blunder with a buyer, and securing a 750-store rollout after demonstrating how buyers test fragrance oils from the bottom of candles.31:06–33:35 · Guy as informed peer 2/10 Ramping Up Production and Fulfilling Explosive Target Demand Xu details the intense physical logistics of packing shipping containers by car headlights in an unpowered warehouse and receiving a panic reorder from Target after massive sell-through.33:35–36:49 · Guy as informed peer 4/10 US Manufacturing, Immigrant Spirit, and White House Recognition Raz presses Xu on the economics of manufacturing in the US and later provides industry-level market data. Xu articulates the entrepreneurial mindset of immigrants and reflects on being invited to the White House.36:57–39:48 · Guy as informed peer 3/10 How You Built That: Louise Bigger and Drum Pepper Raz interviews Louise Bigger for the 'How You Built That' segment, discussing the founding of Drum Pepper and importing artisanal Cambodian peppercorns.0:51–4:12 · Guest teaching 3/10 Childhood in 1970s China and Diplomatic Schooling Raz provides historical context on 1970s China and Tiananmen Square to set up Xu's background. Xu shares detailed personal accounts of attending diplomatic school and her mineral warehouse assignment in a warm, narrative exchange.4:12–9:24 · Guest teaching 4/10 Emigrating to America and Cultural First Impressions Xu describes her arrival in the US and her routine visits to Bloomingdale's. She explains to Raz the stark disconnect she observed between contemporary fashion and outdated home decor.9:25–14:12 · Guest teaching 3/10 Launching the Business and First Trade Show Triumph Xu recounts testing multiple product categories and finding unexpected instant success with stained-glass candles at the Charlotte trade show. Raz acts as an appreciative guide prompting details on unit economics and logistics.14:12–16:44 · Guest teaching 3/10 New York Trade Show Flop and European Design Epiphany Raz gently questions how a trained diplomat pivoted into product design after failing at the New York trade show. Xu explains how visiting the Frankfurt trade show and her childhood art education inspired her to design original products.16:45–21:12 · Guest teaching 6/10 Candle Chemistry, Fragrance Blending, and Soup Can Experiments When Raz playfully oversimplifies candle making as just pouring wax and perfume, Xu politely corrects him with a masterclass on candle physics, soot, and chemical formulation. She recounts their serendipitous Campbell soup can experiments.21:13–26:23 · Guest teaching 3/10 Naming Chesapeake Bay Candle and Mid-Show Break Raz expresses astonishment that Xu's sister could simply construct a manufacturing plant from scratch. Xu explains the entrepreneurial village-based industrial ecosystem in mid-1990s China.26:25–31:05 · Guest teaching 4/10 Pursuing Target, Overcoming Rejection, and Securing the Big Deal Xu narrates her persistent outreach to Target, her initial relationship blunder with a buyer, and securing a 750-store rollout after demonstrating how buyers test fragrance oils from the bottom of candles.31:06–33:35 · Guest teaching 3/10 Ramping Up Production and Fulfilling Explosive Target Demand Xu details the intense physical logistics of packing shipping containers by car headlights in an unpowered warehouse and receiving a panic reorder from Target after massive sell-through.33:35–36:49 · Guest teaching 4/10 US Manufacturing, Immigrant Spirit, and White House Recognition Raz presses Xu on the economics of manufacturing in the US and later provides industry-level market data. Xu articulates the entrepreneurial mindset of immigrants and reflects on being invited to the White House.36:57–39:48 · Guest teaching 3/10 How You Built That: Louise Bigger and Drum Pepper Raz interviews Louise Bigger for the 'How You Built That' segment, discussing the founding of Drum Pepper and importing artisanal Cambodian peppercorns.0:51–4:12 · Guest disagreement 0/10 Childhood in 1970s China and Diplomatic Schooling Raz provides historical context on 1970s China and Tiananmen Square to set up Xu's background. Xu shares detailed personal accounts of attending diplomatic school and her mineral warehouse assignment in a warm, narrative exchange.4:12–9:24 · Guest disagreement 0/10 Emigrating to America and Cultural First Impressions Xu describes her arrival in the US and her routine visits to Bloomingdale's. She explains to Raz the stark disconnect she observed between contemporary fashion and outdated home decor.9:25–14:12 · Guest disagreement 0/10 Launching the Business and First Trade Show Triumph Xu recounts testing multiple product categories and finding unexpected instant success with stained-glass candles at the Charlotte trade show. Raz acts as an appreciative guide prompting details on unit economics and logistics.14:12–16:44 · Guest disagreement 0/10 New York Trade Show Flop and European Design Epiphany Raz gently questions how a trained diplomat pivoted into product design after failing at the New York trade show. Xu explains how visiting the Frankfurt trade show and her childhood art education inspired her to design original products.16:45–21:12 · Guest disagreement 1/10 Candle Chemistry, Fragrance Blending, and Soup Can Experiments When Raz playfully oversimplifies candle making as just pouring wax and perfume, Xu politely corrects him with a masterclass on candle physics, soot, and chemical formulation. She recounts their serendipitous Campbell soup can experiments.21:13–26:23 · Guest disagreement 0/10 Naming Chesapeake Bay Candle and Mid-Show Break Raz expresses astonishment that Xu's sister could simply construct a manufacturing plant from scratch. Xu explains the entrepreneurial village-based industrial ecosystem in mid-1990s China.26:25–31:05 · Guest disagreement 0/10 Pursuing Target, Overcoming Rejection, and Securing the Big Deal Xu narrates her persistent outreach to Target, her initial relationship blunder with a buyer, and securing a 750-store rollout after demonstrating how buyers test fragrance oils from the bottom of candles.31:06–33:35 · Guest disagreement 0/10 Ramping Up Production and Fulfilling Explosive Target Demand Xu details the intense physical logistics of packing shipping containers by car headlights in an unpowered warehouse and receiving a panic reorder from Target after massive sell-through.33:35–36:49 · Guest disagreement 0/10 US Manufacturing, Immigrant Spirit, and White House Recognition Raz presses Xu on the economics of manufacturing in the US and later provides industry-level market data. Xu articulates the entrepreneurial mindset of immigrants and reflects on being invited to the White House.36:57–39:48 · Guest disagreement 0/10 How You Built That: Louise Bigger and Drum Pepper Raz interviews Louise Bigger for the 'How You Built That' segment, discussing the founding of Drum Pepper and importing artisanal Cambodian peppercorns.0:51–4:12 · Guy pushing back 0/10 Childhood in 1970s China and Diplomatic Schooling Raz provides historical context on 1970s China and Tiananmen Square to set up Xu's background. Xu shares detailed personal accounts of attending diplomatic school and her mineral warehouse assignment in a warm, narrative exchange.4:12–9:24 · Guy pushing back 0/10 Emigrating to America and Cultural First Impressions Xu describes her arrival in the US and her routine visits to Bloomingdale's. She explains to Raz the stark disconnect she observed between contemporary fashion and outdated home decor.9:25–14:12 · Guy pushing back 0/10 Launching the Business and First Trade Show Triumph Xu recounts testing multiple product categories and finding unexpected instant success with stained-glass candles at the Charlotte trade show. Raz acts as an appreciative guide prompting details on unit economics and logistics.14:12–16:44 · Guy pushing back 1/10 New York Trade Show Flop and European Design Epiphany Raz gently questions how a trained diplomat pivoted into product design after failing at the New York trade show. Xu explains how visiting the Frankfurt trade show and her childhood art education inspired her to design original products.16:45–21:12 · Guy pushing back 0/10 Candle Chemistry, Fragrance Blending, and Soup Can Experiments When Raz playfully oversimplifies candle making as just pouring wax and perfume, Xu politely corrects him with a masterclass on candle physics, soot, and chemical formulation. She recounts their serendipitous Campbell soup can experiments.21:13–26:23 · Guy pushing back 1/10 Naming Chesapeake Bay Candle and Mid-Show Break Raz expresses astonishment that Xu's sister could simply construct a manufacturing plant from scratch. Xu explains the entrepreneurial village-based industrial ecosystem in mid-1990s China.26:25–31:05 · Guy pushing back 0/10 Pursuing Target, Overcoming Rejection, and Securing the Big Deal Xu narrates her persistent outreach to Target, her initial relationship blunder with a buyer, and securing a 750-store rollout after demonstrating how buyers test fragrance oils from the bottom of candles.31:06–33:35 · Guy pushing back 0/10 Ramping Up Production and Fulfilling Explosive Target Demand Xu details the intense physical logistics of packing shipping containers by car headlights in an unpowered warehouse and receiving a panic reorder from Target after massive sell-through.33:35–36:49 · Guy pushing back 1/10 US Manufacturing, Immigrant Spirit, and White House Recognition Raz presses Xu on the economics of manufacturing in the US and later provides industry-level market data. Xu articulates the entrepreneurial mindset of immigrants and reflects on being invited to the White House.36:57–39:48 · Guy pushing back 0/10 How You Built That: Louise Bigger and Drum Pepper Raz interviews Louise Bigger for the 'How You Built That' segment, discussing the founding of Drum Pepper and importing artisanal Cambodian peppercorns.

speaking balance: gold is Guy, purple is the guest (3 minute bins)

0:00 · Guy 61.8% · guest 38.2%0:00 · Guy 61.8% · guest 38.2%3:00 · Guy 20.1% · guest 79.9%3:00 · Guy 20.1% · guest 79.9%6:00 · Guy 5.4% · guest 94.6%6:00 · Guy 5.4% · guest 94.6%9:00 · Guy 13.3% · guest 86.7%9:00 · Guy 13.3% · guest 86.7%12:00 · Guy 30% · guest 70%12:00 · Guy 30% · guest 70%15:00 · Guy 17.3% · guest 82.7%15:00 · Guy 17.3% · guest 82.7%18:00 · Guy 11.3% · guest 88.7%18:00 · Guy 11.3% · guest 88.7%21:00 · Guy 34% · guest 66%21:00 · Guy 34% · guest 66%24:00 · Guy 13.4% · guest 86.6%24:00 · Guy 13.4% · guest 86.6%27:00 · Guy 13.8% · guest 86.2%27:00 · Guy 13.8% · guest 86.2%30:00 · Guy 12.5% · guest 87.5%30:00 · Guy 12.5% · guest 87.5%33:00 · Guy 26.1% · guest 73.9%33:00 · Guy 26.1% · guest 73.9%36:00 · Guy 57.4% · guest 42.6%36:00 · Guy 57.4% · guest 42.6%39:00 · Guy 69.8% · guest 30.2%39:00 · Guy 69.8% · guest 30.2%
Sharpest disagreement ▶ 18:03 Debunking simple candle making assumptions

Xu immediately counters Raz's casual simplification that making candles is merely pouring wax and perfume, stressing the technical science required.

Hardest push from Guy ▶ 33:35 Questioning high-cost domestic manufacturing

Raz challenges Xu on the business logic of opening US manufacturing facilities given the significantly higher labor and production costs.

Biggest teaching moment ▶ 18:06 Masterclass on candle engineering and chemistry

Xu breaks down the five interdependent physical components of candle making, explaining soot generation, tunnel burning, and formula optimization.

Guy holds their own ▶ 36:30 Citing candle industry market scale

Raz closes the interview by demonstrating command of market data, citing the three-billion-dollar candle market and customer demographic figures.

the scores for every segment, with the reasoning behind each
ChapterTopicGuy as informed peerGuest teachingGuest disagreementGuy pushing backWhy
Childhood in 1970s China and Diplomatic Schooling 4300 Raz provides historical context on 1970s China and Tiananmen Square to set up Xu's background. Xu shares detailed personal accounts of attending diplomatic school and her mineral warehouse assignment in a warm, narrative exchange.
Emigrating to America and Cultural First Impressions 2400 Xu describes her arrival in the US and her routine visits to Bloomingdale's. She explains to Raz the stark disconnect she observed between contemporary fashion and outdated home decor.
Launching the Business and First Trade Show Triumph 2300 Xu recounts testing multiple product categories and finding unexpected instant success with stained-glass candles at the Charlotte trade show. Raz acts as an appreciative guide prompting details on unit economics and logistics.
New York Trade Show Flop and European Design Epiphany 3301 Raz gently questions how a trained diplomat pivoted into product design after failing at the New York trade show. Xu explains how visiting the Frankfurt trade show and her childhood art education inspired her to design original products.
Candle Chemistry, Fragrance Blending, and Soup Can Experiments 2610 When Raz playfully oversimplifies candle making as just pouring wax and perfume, Xu politely corrects him with a masterclass on candle physics, soot, and chemical formulation. She recounts their serendipitous Campbell soup can experiments.
Naming Chesapeake Bay Candle and Mid-Show Break 2301 Raz expresses astonishment that Xu's sister could simply construct a manufacturing plant from scratch. Xu explains the entrepreneurial village-based industrial ecosystem in mid-1990s China.
Pursuing Target, Overcoming Rejection, and Securing the Big Deal 2400 Xu narrates her persistent outreach to Target, her initial relationship blunder with a buyer, and securing a 750-store rollout after demonstrating how buyers test fragrance oils from the bottom of candles.
Ramping Up Production and Fulfilling Explosive Target Demand 2300 Xu details the intense physical logistics of packing shipping containers by car headlights in an unpowered warehouse and receiving a panic reorder from Target after massive sell-through.
US Manufacturing, Immigrant Spirit, and White House Recognition 4401 Raz presses Xu on the economics of manufacturing in the US and later provides industry-level market data. Xu articulates the entrepreneurial mindset of immigrants and reflects on being invited to the White House.
How You Built That: Louise Bigger and Drum Pepper 3300 Raz interviews Louise Bigger for the 'How You Built That' segment, discussing the founding of Drum Pepper and importing artisanal Cambodian peppercorns.

Statements from this episode (17)

Opinion
Mei Xu: Uniformity in 1970s China Created Happiness by Eliminating Jealousy
“Life was very happy in a sense that you don't have to be jealous of each other. You don't have to be wanting things you could not have.”
Mei Xu Mar 6, 2017 ▶ 1:21
Disclosure
Mei Xu: Assigned to Guard Mineral Warehouse After 1989 Protests
“They assigned me, ah, to a northern city, very cold, not even a city, a suburb. My job for the whole year is going to be, ah, watching a warehouse for minerals that are going to be for export.”
Mei Xu Mar 6, 2017 ▶ 3:05
Assertion Not checkable as stated
Xu: China Sold Rejected Export Fashion Near Bus Stations in Her Youth
“China at that time already started exporting fashion, and they would have those rejected fashion, and they put them on sale near the, you know, bus stations.”
Mei Xu Mar 6, 2017 ▶ 6:58
Opinion
Xu: 1990s Department Store Home Goods Were Completely Disconnected from Fashion
“Furnitures were very ornate. It has a lot of very, you know, gilded finish. And then the plates are like Laura Ashley prints, you know, very small, grandma's wallpaper floral. And I'm just wondering, the person who is so confident walking on the street will go…”
Mei Xu Mar 6, 2017 ▶ 8:26
Insight
Xu: No amount of research proves an idea like launching to market
“There's no amount of research That can prove an idea. But there's one thing you can always do, which is to take your product to the market.”
Mei Xu Mar 6, 2017 ▶ 11:23
Assertion Not checkable as stated
Xu: Chesapeake Bay Candle did nearly $500,000 in sales in four months
“It was almost half a million dollars of business we did in four months.”
Mei Xu Mar 6, 2017 ▶ 13:29
Insight
Xu: Design Trends Flow From Fine Art to Fashion to Home Decor
“So it started from a very high level of art, and then it trickles down to fashion, and finally it goes to home.”
Mei Xu Mar 6, 2017 ▶ 16:33
Insight
Xu: U.S. competitors drive year-round candle sales through fragrance, not patents
“My competitor in the U.S., they sell candles in the millions and probably the billions. And I asked myself, why do they buy it all year round? It's not because they have a patent. It's because of the fragrance.”
Mei Xu Mar 6, 2017 ▶ 16:55
Insight
Xu: Commercial candle engineering requires balancing five interacting physical components
“A candle is both a piece of art and a lot of science. It's Five things that are interacting with each other. It's the fragrance. It's the base, which is the wax. It's the color, the pigment. It's the wick. And finally, it's the vessel, which is the glass or a …”
Mei Xu Mar 6, 2017 ▶ 18:09
Insight
Xu: Consumers repeatedly buy candles to signal a clean, welcoming home
“Many people say the reason why they burn fragrance is the finishing touch to cleaning their home. When they want to finish and sense that the home is ready for their, you know, friends and family to come for entertaining, or when their husband and children com…”
Mei Xu Mar 6, 2017 ▶ 20:30
Assertion Supported
Mei Xu: China Lacked Domestic Home Fragrance Industry in the 1990s
“At that time, China did not have a home fragrance industry. To produce that kind of oil, you need a chemical compounding facility, and they were not used to that. They used to sell their cinnamons and their jasms overseas. The French and the U.S. Will then tur…”
Mei Xu Mar 6, 2017 ▶ 24:03
Assertion Supported
Mei Xu: 1990s Chinese Villages Specialized in Single-Product Manufacturing
“Particularly in that part of China, which is very entrepreneurial, there are villages that make nothing but buttons, or a village that make nothing but candlestick.”
Mei Xu Mar 6, 2017 ▶ 25:08
Assertion Not checkable as stated
Xu: Target operated 750 stores with 48 feet of candle shelf space
“Because it's already 750 stores nationally, and they have two dedicated aisles with 48 feet of candle space.”
Mei Xu Mar 6, 2017 ▶ 27:02
Insight
Xu: Candle buyers smell candles from the bottom where oils settle
“Candle buyers Usually want to smell the candles from the bottom. That's when the oil settle into the bottom, and you smell the most from the bottom.”
Mei Xu Mar 6, 2017 ▶ 29:39
Assertion Not checkable as stated
Xu: Initial Target order topped $1M with $3M+ annual forecast
“That order ended up being over a million dollars, and the forecast for the year ended up being over three million dollars.”
Mei Xu Mar 6, 2017 ▶ 30:49
Insight
Mei Xu: Immigrants share the same risk-taking traits as entrepreneurs
“I think immigrants are self-selected group. They are self-selected group that is very big on taking risks. In some ways they have the same traits as entrepreneurs already. Instead of taking what's easy, What's already familiar, they choose the unfamiliar, the …”
Mei Xu Mar 6, 2017 ▶ 34:26
Assertion Supported
Raz: Americans Spend $3 Billion Annually on Candles; Women Buy 90%
“Americans spend more than three billion dollars just on candles each year, and 90% are bought by women.”
Guy Raz Mar 6, 2017 ▶ 36:33
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