Sweetwater

includes Sweetwater University

0 statements across 0 episodes · 3 bullish · 0 bearish · 1 people on the record · first statement Jul 27, 2026 by Chuck Surack · said 13 times in 1 episodes since 2026 · across every show →

Mentions by year, the whole family

brought up most by Guy Raz (9), Chuck Surack (1)

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Everything said about Sweetwater, oldest first

Jul 27, 2026
Assertion Not checkable as stated
Sweetwater's Early Customer Sales Calls Averaged 20 to 30 Minutes
“And so we know the first call or two with the customer would be a very long call. Our average talk time was 20 to 30 minutes, because we would start to develop a relationship, understand how they're going to use it, what they're going to use it with”
Chuck Surack Jul 27, 2026 ▶ 33:18 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026
Assertion Supported
Sweetwater Can Reach 38% of the US in One-Day Shipping
“And the other thing about being in Indiana, we can reach 38% of the United States in one day.”
Chuck Surack Jul 27, 2026 ▶ 58:49 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026 bullish
Assertion Supported
Sweetwater's Business Grew by 40% During the 2020 Pandemic
“We were selling equipment for streaming church services. We were selling guitars for first-time owners, and our business that year grew by 40%.”
Chuck Surack Jul 27, 2026 ▶ 1:00:48 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026
Assertion Not checkable as stated
Chuck Surack Bought Back Sweetwater Using $1M in Local Personal Loans
“And so my best friend, who's an attorney, and I went to about 18 different individuals in Fort Wayne and said, we want to buy the company back. Would you loan me 50? Would you loan me a hundred? One guy loaned me a million dollars.”
Chuck Surack Jul 27, 2026 ▶ 45:25 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026
Assertion Supported
Sweetwater Requires 13 Weeks of Full-Time Training for Sales Reps
“Unlike myself, most of them come to us with a four year music technology degree, huh? And then we put them through what we call Sweetwater University, and Sweetwater University is 13 weeks of eight hours a day where they're learning all kinds of stuff. You kno…”
Chuck Surack Jul 27, 2026 ▶ 35:45 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026 bullish
Assertion Not checkable as stated
Top Sweetwater Sales Engineers Earn Nearly $500,000 Annually
“Frankly, in your first year, you're probably gonna make 75 to 80, 85,000 dollars. In your second or third year, you're well into six figures. You know, we have people that are making nearly a half a million dollars now.”
Chuck Surack Jul 27, 2026 ▶ 43:41 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
Jul 27, 2026 bullish
Assertion Supported
Sweetwater Now Sells Over 1,000 Guitars Every Single Day
“We went from no guitars to selling over a thousand guitars every day.”
Chuck Surack Jul 27, 2026 ▶ 53:09 Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.
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