JetBlue

“It was not only devastating, but it was just absolutely the wrong decision.”

“You know, I always thought if our people need someone else to come tell us how to treat them, then that would be pretty tragic. If I thought I didn't treat our people well enough that they needed somebody else, then, you know, that's not the company I wanted t…”

“Boeing ended up coming below that number, which I would have shaken with him on the first day but we were, we went with Airbus, and we've had a great relationship with it.”

“And I, you know, I was talking to early, to Richard Branson early on. JetBlue was going to be called Virgin America.”

“We moved, I moved the family to Connecticut in July of 99, and we were, you know, full bore, had raised a hundred and thirty-five million dollars, and so we were ready to go.”

“If you have a, make a mistake, or you treat someone poorly, or whatever, you need to make them more loyal having had an issue with your company than if they had not had an issue in the first place.”

“At JetBlue, we have all of our reservationists at JetBlue are in their home. They don't work at the office.”

“It's the highest NPS score I've ever seen in any of my airlines I've ever started.”