customer service
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Apr 20, 2020 by Rich Fulop · across every show →
Everything said about customer service, oldest first
Apr 20, 2020
Fulop: Going dark during operational delays is the worst customer service strategy
“The worst thing you can do from a customer service standpoint, and we learned this lesson very early, is just say nothing, honestly, and just go dark and, you know, under-communicate. That just frustrates people and always better to over-communicate.”