Compass

includes Compass Concierge

10 statements across 2 episodes · 3 bullish · 1 bearish · 2 people on the record · first statement Jul 26, 2021 by Robert Reffkin · said 54 times in 2 episodes since 2021 · across every show →

Mentions by year, the whole family

brought up most by Guy Raz (45), Robert Reffkin (9)

tap a year for its mentions
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2021 54 mentions in 2 episodes 27 per episode

every mention, scene by scene, with the transcript →

Everything said about Compass, oldest first

Jul 26, 2021 negative
Assertion Not checkable as stated
Reffkin: Compass senior team secretly asked co-founder Ori Allon to fire me
“One morning, Ori Was invited to a breakfast by one of the senior members of the team. He goes to breakfast, and everyone is there on the senior team except me. And they basically tell him that they want to fire me.”
Robert Reffkin Jul 26, 2021 ▶ 44:32 Robert Reffkin: Compass
Jul 26, 2021
Insight
Reffkin: A real estate brokerage's customer is the agent, not the homebuyer
“You can't work for everyone. And who's your customer? Your customer is the person that pays you. And buyers and sellers don't pay brokerage firms. They pay agents. And agents are the ones that pay brokerage firms. They split a percentage of what they make with…”
Robert Reffkin Jul 26, 2021 ▶ 52:36 Robert Reffkin: Compass
Jul 26, 2021 positive
Assertion Contradicted
Reffkin: Average agent grows business 19% in first year at Compass
“The average agent that comes to Compass has grown their business 19% in their first year.”
Robert Reffkin Jul 26, 2021 ▶ 1:03:48 Robert Reffkin: Compass
Jul 26, 2021
Disclosure
Reffkin: Compass placed ads directly outside competitors' offices to recruit agents
“We would market the Compass brand outside of the offices of our competing firms, and so there's like a phone booth or a billboard or a bus stop, outside of our competing firms, that's where we would put the brands so that agents at other companies would say, o…”
Robert Reffkin Jul 26, 2021 ▶ 57:25 Robert Reffkin: Compass
Jul 26, 2021 neutral
Assertion Not checkable as stated
Reffkin: Over a third of Compass staff quit after pivot to traditional brokerage
“Over a third of the team left.”
Robert Reffkin Jul 26, 2021 ▶ 47:19 Robert Reffkin: Compass
Jul 26, 2021 positive
Insight
Reffkin: Veteran agents outperform hospitality recruits in real estate
“The people that are best at doing that, I could see were agents who had been doing it for 10 years, not people that we hired, you know, from restaurants or hotels that were really, really nice, and trying to train them to, like, meet someone on a corner and sh…”
Robert Reffkin Jul 26, 2021 ▶ 41:21 Robert Reffkin: Compass
Jul 26, 2021
Assertion Partly supported
Reffkin: Leonard Steinberg was New York's top agent with $500M in listings
“Leonard was the number one agent in New York the prior year, having sold or put in contract, five hundred million dollars in listings.”
Robert Reffkin Jul 26, 2021 ▶ 49:16 Robert Reffkin: Compass
Jul 26, 2021 neutral
Assertion Partly supported
Reffkin: In 2018, rival brokerage heads claimed Compass would fail within five years
“At a big real estate conference, one of the top, you know, brokerage firms says, oh, you know, this was like in 2018 I think compass is going to go out of business in five years. And then the head of the fourth largest broker from the country says, oh, I think…”
Robert Reffkin Jul 26, 2021 ▶ 1:13:00 Robert Reffkin: Compass
Jul 26, 2021 bullish
Prediction Not checkable as stated
Reffkin: Real estate demand for larger homes has permanently shifted
“On the real estate side, I think that we have a permanent shift in the demand curve, where people will continue to want more space and more multiple home ownership.”
Robert Reffkin Jul 26, 2021 ▶ 1:10:02 Robert Reffkin: Compass
Aug 19, 2021
Insight
Grant: Framing policies as testable hypotheses prevents mutiny during business pivots
“That's a hypothesis. It's a hypothesis. It might be true. It might be false. Let's go and test it. And if it turns out that I'm wrong, I would love your feedback on other ways that we can value agents in a way that the industry just hasn't before. Before. And …”
Adam Grant Aug 19, 2021 ▶ 27:48 Live From The HIBT Summit: Adam Grant
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