Sierra

“It's actually easier when the internet has never heard of you and you want to make a well-grounded agent, it's actually pretty easy because there's no temptation from the LLMs to go off script. So actually, I would say. Ironically, the harder challenge is when…”

“So, we have payers with AI agents that pick up the phone. And we have providers that have AI agents that pick up the phone and make phone calls. We have revenue cycle management companies that work to make outbound calls to do it. We've already had- ... We've …”

“We reached a hundred million dollars in ARR in seven quarters, a 150 in eight quarters. We're, I think, around one 65 now, one month into our you know, next quarter or so.”

“So, we do outcomes-based pricing. So, for a customer service context, that means if the AI agent resolves the case, no human intervention there's a pre-negotiated sort of rate for that, and if we do have to escalate to a person, it's free. For sales, it would …”

“So we did all this work, and in fact, you know, we, I think, have the best Cantonese support on the market. Great for us, and it's a huge selling point, and it's a technology that will certainly be commodity, commoditized in three years.”

“Well, they're automating 90% of their cases.”

“We just did a great case study with SoFi and I'm really proud that we raised their net promoter score by 33 points, just because it's just so delightful.”