switching costs
2 statements across 2 episodes · 0 bullish · 0 bearish · 2 people on the record · first statement Jun 30, 2025 by Casey Whalen · across every show →
Everything said about switching costs, oldest first
Jun 30, 2025
Jul 6, 2026
Dorsey: High Customer Switching Costs Cut Both Ways by Impeding Acquisition
“Switching costs can cut both ways, because if you have high customer switching costs, then probably your competitors do too. It's hard to get people to switch. You have trouble growing in the high switching cost industries a lot of times.”