Jefferson Fisher shares tactical conversational phrases for negotiation and conflict resolution with Codie Sanchez.
Insight
Fisher: Frequent profanity signals emotional sensitivity and dilutes communication
“If you cuss in every other sentence, what you really indicate is, I am emotionally sensitive. It's, I, I'm over seasoning my food. I don't have any other words to explain how I'm feeling or what I'm doing, so I just expect that throwing a curse word right in f…”
Insight
Fisher: Being around hyper-anxious '10x' mentalities causes deep life dissatisfaction
“When you're around these people that are always anxious, always go, go, go, always wanna just, you gotta, 10 x everything about your life, like that is, that's a quick way to being really unsatisfied with a lot of things.”
Insight
Fisher: Staying calm in trials creates leverage by denying opponents an enemy
“Same. So what, and I find it to be a very, a great leverage point because people feel like I don't, I had this one time, I had a, it was a good friend, we were in trial, and this was halfway through, and he goes, man, I hate trying cases with you. I said, what…”
Insight
Fisher: Power in communication comes from holding and sharing fewer opinions
“I think the real power is just understanding you need to have fewer opinions and even fewer that you share.”
Insight
Fisher: Constant anger diminishes authority whereas rare escalation commands attention
“If all you do is stay like a level eight or nine all the time and you're always angry, people don't know the difference between what's a level 10 threat and what's still just your norm threat. So what's, what really is the difference? Now, if I'm always at a t…”
Insight
Fisher: The economy of words means speaking less makes people listen more
“When people are in the habit of saying less and choosing their words, more people actually listen. It's like the economy of words. The less you give, the more they will listen. The more you say, the less they will.”