Romack: 91% of ServiceNow customer support is handled via self-service and AI
Kellie Romack · How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack · May 18, 2026 · at 22:23
Kellie Romack, Chief Digital Information Officer at ServiceNow, explains how the enterprise builds trust in automated agent resolution for customer support workflows.
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“I think it's 91% of all of our customer support is handled through self-service and AI.”
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