customer support
3 statements across 2 episodes · 3 bullish · 0 bearish · 2 people on the record · first statement Dec 5, 2025 by Adrian McDermott · across every show →
Everything said about customer support, oldest first
Dec 5, 2025 positive
McDermott: Direct-Answer Search Is Now Table Stakes in Customer Support
“Users who spend, you know, probably two human generations learning to type into a box and process 10 blue links have suddenly pivoted, and they just want the answer and the results, and I think that's table stakes for customer support at this point.”
Dec 5, 2025 positive
McDermott: Customer Support Will Add Dedicated LLM Channels
“And so I think, yes, we will, you know, if you think about, you know, you have a chat channel and a voice channel, and you have, you know, a messaging channel and an email channel, you're going to have an LLM channel. Where the LLM will kind of be the initiato…”