Many Klarna customers immediately demand human agents when encountering AI bots
Sebastian Siemiatkowski · Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski · Jul 17, 2024 · at 11:51
Sebastian Siemiatkowski, CEO of Klarna, addresses user behavior and initial resistance when customers encounter Klarna's AI support chatbot.
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“There's also a huge amount of customers The first thing they write when we expose the AI agent to them is agent, right? That's the first thing because a lot of people have had so much bad experiences with these AI bots that they just want to talk to a human, right?”
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