Sebastian Siemiatkowski
11 statements across 3 episodes · 5 bullish · 1 bearish · 2 people on the record · first statement Jul 17, 2024 by Sebastian Siemiatkowski · said 25 times in 7 episodes since 2024 · across every show →
On the record as a speaker too: Sebastian Siemiatkowski's record, appearances and statements → this page counts the times other people say the name.
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brought up most by Alex Kantrowitz (25)
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2025 22 mentions in 6 episodes 4 per episode
- Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
- Boom Times For ChatGPT, OpenAI’s Deep Research, AI Super Bowl
- Mass AI-Driven Unemployment, NVIDIA Surges, CEOs' AI Avatars Unleashed
- Is Anthropic’s Claude AI Conscious, Shopping in ChatGPT, Systrom vs. Zuck
- What’s Holding Back Enterprise AI — With Shiv Ramji
- Hands On: Building Customer Service AI Agents — With Jotform's Aytekin Tank
- every mention in 2025, scene by scene →
Everything said about Sebastian Siemiatkowski, oldest first
Jul 17, 2024 bearish
Siemiatkowski: Bitcoin and blockchain failed to solve real consumer problems
“When, like, when Bitcoin came along and these technologies, like, I tried that as well. I personally didn't find the technology to solve a real problem. In my opinion, I didn't see how it was gonna help my mom prefer using Klarna Over something else. Like, I m…”
Jul 17, 2024 neutral
Many Klarna customers immediately demand human agents when encountering AI bots
“There's also a huge amount of customers The first thing they write when we expose the AI agent to them is agent, right? That's the first thing because a lot of people have had so much bad experiences with these AI bots that they just want to talk to a human, r…”
Jul 17, 2024 positive
Klarna built an internal AI tool to conduct conversational employee engagement surveys
“One of the first AI applications we actually built internally, Was, and this was again, just like an idea that we just did. It, it's not Klarna's core business, but one of the, it's just a concept that we wanted to test... So what we decided to do is we create…”
Jul 17, 2024
Klarna shrank headcount from 4,500 to 3,700 via attrition and a hiring freeze
“We haven't been hiring since September. And since we, as many tech companies have a natural attrition rate, we're about, you know, 20% leave on an annual basis. So people stay about five years, which is kind of typical for tech companies. This means that we ar…”
Jul 17, 2024 positive
Jul 17, 2024 bullish
Siemiatkowski: Within two years, AI customer service will outperform legacy automation
“So I think that, like, even though maybe the first iteration would only have been a substantial improvement compared to some other companies, if you give it one or two more years, it will definitely be an improvement versus what any other company is doing with…”
Jul 17, 2024 positive
Klarna's total employee cost will fall while compensation per employee rises
“Our total employee cost will go down, but our cost per employee will go up. Right? So that is basically a commitment to our employees that like, They will benefit from this in seeing higher salaries and more equity shared with them, which is what we've done. A…”
Jul 17, 2024 neutral
Siemiatkowski: Viral 700-person layoff figure was entirely coincidental to AI gains
“So the layoff of like the comparison to the seven under layoff is actually a misquote by a news magazine online. It's not accurate. It was two years ago when we had to you know, change the amount of investments we were doing, we had to make layoffs and it just…”
Jul 17, 2024 positive
Klarna's AI cut customer support resolution time from 14 to two minutes
“When a human started a conversation with another human to resolve a single task took on average, 14 minutes, right? Just because of those delays that happened because people aren't really actively talking to each other all the time. Somebody said, Oh, let me g…”
May 16, 2025 neutral
Jun 3, 2025 neutral
Kantrowitz: Klarna and Zoom CEOs used AI avatars for earnings
“When Klarna delivered updated quarterly earnings on Monday, it was his AI avatar that presented the highlights, according to the company's YouTube video. And then after him, Zoom CEO Eric Wan he followed suit using his avatar for initial comments.”