Rachel Williamson

VP of People Strategy, Ulta Beauty · 1 appearance on the record.

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operatorexecutiveulta.com ↗

She oversees workforce strategy, HR technology systems, and digital automation initiatives across Ulta Beauty's 65,000-person organization. Prior to Ulta Beauty, she worked in human resources operations and people services leadership at Amazon.

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The record, in short

What the tape says about how Rachel argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

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Everything Rachel Williamson said on Big Technology that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure
Ulta uses software to navigate complex, location-specific California employment laws
“The California laws, from an employment perspective, vary sometimes by county, by city, and so we can put that into a system and that With ServiceNow, and it can tell that you live in this city, in this state, so this policy applies to you. So when you're aski…”
Rachel Williamson Jun 8, 2026 ▶ 6:44 How A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert
Disclosure
Ulta offloaded routine HR tasks like W-2 checks to AI bots
“So we looked at my team's Like, top contact drivers, and we did go through that list and determined, you know, just that conversation of what are we comfortable with completely, you know, offloading to a bot? What do we think is so benign that we're okay with?…”
Rachel Williamson Jun 8, 2026 ▶ 12:29 How A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert
Disclosure
Ulta reached 65,000 employees and couldn't keep throwing headcount at HR
“We've grown so much, and we had 65,000 associates that we were supporting, and we no longer could throw more headcount at our support processes, and we could no longer add more work to my team's plate.”
Rachel Williamson Jun 8, 2026 ▶ 18:48 How A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert

Appearances (1)

EpisodeDateSpeaking time
How A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert Jun 8, 2026 8m
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