The Ledger
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Ulta uses software to navigate complex, location-specific California employment laws
“The California laws, from an employment perspective, vary sometimes by county, by city, and so we can put that into a system and that With ServiceNow, and it can tell that you live in this city, in this state, so this policy applies to you. So when you're aski…”
Ulta offloaded routine HR tasks like W-2 checks to AI bots
“So we looked at my team's Like, top contact drivers, and we did go through that list and determined, you know, just that conversation of what are we comfortable with completely, you know, offloading to a bot? What do we think is so benign that we're okay with?…”