The Calls

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Every prediction date that has already passed, checked against the public record: green held up, red didn't hold up, amber partly held up. Diamonds at the right edge were assessed before their prediction date arrived.

1held up → 1didn’t hold up → 0partly held up →

50%of resolved predictions held up

Everyone Alex Kantrowitz (38)M.G. Siegler (14)Ranjan Roy (6)Mustafa Suleyman (5)Aaron Levie (5)Yann LeCun (3)Tom Eggemeier (3)Stephen Morris (3)Peter Diamandis (3)Noland Arbaugh (3)Matthew Prince (3)Geoffrey Hinton (3)

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The record (2) every resolved claim →

Prediction Didn’t hold up

Eggemeier: Bot-to-bot customer support interactions will arrive within 12 months

“Alexa talking to an AI agent that's, you know, powered by Zendesk, I really think that's gonna come over the next six or 12 months, and we're gonna have some really, really cool use cases where, The consumer is there using their own bot to interact with a comp…”

Tom Eggemeier Mar 26, 2025 ▶ 10:27 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime

Prediction Held up

Eggemeier: Zendesk will have over 20,000 AI customers by year-end

“We think we're gonna have over 20,000 AI customers by the end of the year.”

Tom Eggemeier Mar 26, 2025 ▶ 33:31 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime

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The Calls

The record (2) every resolved claim →

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