Klarna, every mention
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tap a year for its mentions
every year anyone Alex Kantrowitz 70Sebastian Siemiatkowski 29Ranjan Roy 3M.G. Siegler 1
Verbatim, from the transcripts: the passages where Klarna comes up
Demis Steps Down, Apple’s Memory Problem, Microsoft’s Clever Trick
- ▶ 29:15 M.G. Siegler It's us only right now, but given that their partner here is Klarna, which is a European company, you would expect that probably this goes at least to Europe, if not worldwide, you know, eventually sooner rather than later.
Is the AI Boom About to Break Security? — With Grady Summers, CEO of Netwrix
- ▶ 18:33 Alex Kantrowitz No, you gotta be careful about that because, uh, this is live, but the truth is it's getting so hard to under, to see that, that like, sometimes you're just like, well, I don't know, like even the CEOs of zoom and, um, and Klarna are doing…
What’s Holding Back Enterprise AI — With Shiv Ramji
- ▶ 30:11 Alex Kantrowitz And it's funny, because like, I've interviewed the CEO of Klarna, Sebastian Simienkowski.
$100 Million AI Engineers, Vending Machine Claude, Legend Of Soham
- ▶ 53:35 Alex Kantrowitz I mean, obviously, it's difficult to pull off, which is why he didn't pull it off, but who knows, maybe in the next days of AI avatars, where the AI avatars of the Zoom CEO and the Klarna CEO are doing earnings, you can have your bot show…
Mass AI-Driven Unemployment, NVIDIA Surges, CEOs' AI Avatars Unleashed
- ▶ 44:32 Alex Kantrowitz So, uh, Sebastian Schimiankowski, who's been on the show, the CEO of Klarna, he, this is from TechCrunch, he's leaning all the way into the idea that his buy now, pay later IPO bound startup, uh, is an AI company. 3 times in the scene
Klarna CEO: We’re Giving AI More Customer Service Work, Not Less
- ▶ 0:00 Alex Kantrowitz Klarna is in the headlines for walking back. 7 times in the scene
- ▶ 2:36 Sebastian Siemiatkowski Like Klana, uh, is very much leaning into AI and obviously, um, customer service is one area where that's the case. 5 times in the scene
- ▶ 12:45 Sebastian Siemiatkowski So if you ask a very simple question, like, you know, have I paid my, uh, Tuklana, that question will get an instant answer. 2 times in the scene
- ▶ 14:43 Alex Kantrowitz Not nearly enough people are talking about the implications of Klarna rolling back some of their AI bets. 2 times in the scene
- ▶ 18:15 Alex Kantrowitz Um, artificial intelligence, your company has, you've said you wanted to be the guinea pig for basically generative AI in all sorts of applications. 2 times in the scene
The ‘AI-First Company,’ Big Tech Mega Earnings, NVIDIA vs. Anthropic
- ▶ 21:14 Ranjan Roy It's kind of like when the Klarna CEO was on, I was a bit skeptical about some of the stuff that was coming out in the press at first, but then the way he talked about your first prompt, you won't get the right output.
Is Anthropic’s Claude AI Conscious, Shopping in ChatGPT, Systrom vs. Zuck
- ▶ 40:50 Alex Kantrowitz Miancowski, the CEO of Klarna, which I think puts it all in perspective.
Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
- ▶ 28:04 Alex Kantrowitz Yeah, and you've written a little bit about Sebastian Simeonkowski's plan to purge customer service at, um, at Klarna, and you said that's, uh, not exactly the right way to go about things. 8 times in the scene
Hands On: Building Customer Service AI Agents — With Jotform's Aytekin Tank
- ▶ 17:16 Alex Kantrowitz So we had, ah, Sebastian Simeonkowski from Karna on the show a couple months ago, and he talked about how he's used AI to replace a lot of customer service.
Boom Times For ChatGPT, OpenAI’s Deep Research, AI Super Bowl
- ▶ 49:40 Alex Kantrowitz So speaking of AI and job loss, there was a great New York Times story about Klarna over the weekend. 5 times in the scene
Salesforce CEO Marc Benioff Has Thoughts on AI Agents, Automation, and The Future of Your Job
- ▶ 29:34 Alex Kantrowitz So you're not really afraid of, let's say, the carnos that are saying, instead of using business software, we're just going to use. 5 times in the scene
OpenAI Builds A Browser, Microsoft Copilot’s Struggles, Jaguar Rebrand
- ▶ 32:54 Alex Kantrowitz Uh, we also have some news that Klarna, uh, Klarna's IPO is coming out. 2 times in the scene
- ▶ 33:12 Alex Kantrowitz Hopefully we'll be able to get Klarna and Jaguar rebrand for sure.
iPhone16 Arrives + Apple Intelligence Delays
- ▶ 23:57 Ranjan Roy There was, uh, the Klarna CEO who has been on this show and I, you pressed him on trying to defend and I thought he did a reasonable job of defending. 2 times in the scene
Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
- ▶ 0:00 Alex Kantrowitz Let's talk with the CEO of Klarna, one of the most enthusiastic adopters of generative AI, about how the technology is being applied in practice, and whether it can really do the work of 700 customer service reps. 3 times in the scene
- ▶ 0:42 Alex Kantrowitz So let's just start off with this, um, stat that you guys put out a couple months ago about how you have effectively built AI that's capable of doing the work of 700 customer service reps. 6 times in the scene
- ▶ 4:29 Sebastian Siemiatkowski Um, what has happened is that, like, I think if you look at Klarna, 3 times in the scene
- ▶ 12:49 Sebastian Siemiatkowski And so Clara was a little bit lucky in the sense that like,
- ▶ 16:32 Alex Kantrowitz So I was speaking with somebody about this move, and they basically said, listen, like if Klarna was able to figure out a way to automate customer service this way, I think you've had the last public numbers, 2.3 million conversations, and… 6 times in the scene
- ▶ 23:00 Sebastian Siemiatkowski So Klan is active in over 20 countries, which means that we cover over 20 languages, and that in itself, like, you can imagine, like, I don't think everyone on the call as well would, like, agree, like, translations have basically been… 3 times in the scene
- ▶ 26:14 Sebastian Siemiatkowski It, it's not Klarna's core business, but one of the, it's just a concept that we wanted to test. 2 times in the scene
- ▶ 31:23 Sebastian Siemiatkowski And I think that like the same applies to your point to copy is that like, if I want some amazing copy that, you know, articulates what Klana does that's different, I would not rely on ChatGP to do that. 4 times in the scene
- ▶ 34:06 Alex Kantrowitz So people are going to be conversing with Klarna, I guess, through your customer service agent, but you have a vision to make that a much deeper experience where you're like looking through different sites and trying to shop and there's… 6 times in the scene
- ▶ 38:43 Alex Kantrowitz He's the CEO of Klarna and the co-founder of the company. 3 times in the scene
- ▶ 42:21 Sebastian Siemiatkowski Um, we, you have to remember like Clona, uh, as a company today, you would probably read, you know, you would have about 3 times in the scene
- ▶ 47:14 Alex Kantrowitz Like we've talked a lot about AI, but I would be remiss if I had the CEO of Klarna on the show and didn't ask a little bit about, uh, buy now, pay later. 6 times in the scene
- ▶ 53:46 Sebastian Siemiatkowski Well, I, I, you know, you didn't ask about that, but actually one another announcement that we made is that we haven't been hiring since September. 6 times in the scene