The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
shows 
every show 44 of 44
Sarasota UPS franchisee mandates daily $30 customer comps for cashiers
“He created a rule where everyone that works the register at the UPS stores has to, they are required to, once a day, comp someone's purchase up to 30 bucks.”
Callers won't distinguish AI from humans in two to four years
“Is because it's becoming very clear, whether it's two years, three years, four years, that you're going to pick up the phone and call someone, and you're not going to be sure whether you're on the phone with a human being or not.”
Companies reinvesting AI savings into human connection will win long term
“The only moments we're going to be able to trust as being genuinely human are the ones where there is a human in front of you, which means, in my view, that the companies that make those moments feel as human as humanly possible are going to win in the long te…”
Chewy refunds pet food and sends flowers when a pet dies
“This is what they do every time that happens. They apologize for your loss. They cancel the subscription. They obviously can't take that last bag. Back for health code reasons, but they credit it to your account. And then two days later, a bouquet of flowers a…”
Iconiq Capital chartered a plane to evacuate a client's parents
“One of my favorites, Devesh McCann, iconic, unbelievable. He told me a story, one of the families they work with, parents of the person they worked with, lived in Florida during one of the really bad hurricanes, and everyone was nervous. They were able to get …”
Guidara avoided signing three NYC restaurant leases days before COVID
“When COVID hit, I just sold the company a few months earlier, and I was one week away from signing Three restaurant leases in New York City.”
Guidara: Cornell study found giving check mints increased tips by 18%
“Cornell did a study. They did one where they had, they compared a thousand diners that give that little mint with the check to a thousand diners that didn't. And the ones that did on average had 18% higher tips.”
Guidara: Hustled 1,000 Tiffany champagne flute sets for newly engaged diners
“Tiffany and co had their offices across the park. One day I went over there and knocked on doors until I found the chief marketing officer convinced her to give us 1000 of those iconic Tiffany blue boxes. Each with two champagne flutes in them, put them in the…”
Guidara: Chewy sends flowers and refunds food when a customer's pet dies
“And this is what they do every single time. They obviously apologize for your loss. They credit your account for that last bag of dog food. They can't take it back for health code reasons. They encourage you to give it to someone else who needs it. And then tw…”
Guidara: Restaurant general manager salaries range from $90K to $180K
“And yet, and then the cost of that person these days is somewhere between, depending on what market you're in, 90,000 dollars to 180,000 dollars.”