The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
shows 
every show 44 of 44
Sutherland: Heat pump adoption is driven primarily by seeing three neighbors install them
“The single thing that would persuade people to have more heat pumps is if three people on their street had a heat pump.”
Sutherland: Trial Lawyers Heavily Fund US Democrats to Block Tort Reform
“Particularly because there's no tort law reform in the US, and that's partly because, I was told yesterday, trial lawyers are among largest donors to the Democratic Party because they resist any kind of tort law reform.”
Sutherland: Swedish Study Found Sunbed Users Had Higher Life Expectancy
“So there was a study, actually, among Swedes where there was a higher instance of skin cancer among Swedish sunbed addicts, but they actually had a higher life expectancy, which they didn't expect.”
Royal Mail discovered customer satisfaction relied entirely on liking the postman
“The major determinant of whether you liked Royal Mail or not was whether you liked your postman, or postie, technically, to be used the gender-neutral term.
So people who had a rather unreliable service, but the postman did the odd favor for them, left things …”
Sutherland: Shopify's 10-person support teams boosted motivation via peer obligation
“The second example is Shopify, where their customer service teams are in groups of 10. And Toby Shannon, who was the chief operating officer of Shopify modeled this on sports teams... And what was interesting that emerged from this is, you know, although, you …”
Sutherland: Wine tastes better when poured from a heavier bottle
“Wine will taste better if you pour it from a heavier bottle.”
Sutherland: Advertising used randomized trials decades before medical science adopted them
“The randomized control trial was being widely used in advertising in the Edwardian era, and it took medical science and until about 1947, before they reached the same point of sophistication as the advertising industry.”
Sutherland: Vanishingly few Google users click 'I'm Feeling Lucky'
“The number of people who actually click it, i.e., I'm feeling lucky, take me straight to a single page, is vanishingly small. People want to choose between, you know, effectively above-the-fold options”
Four out of five IPA Gold advertising winners are family-controlled businesses
“Four out of the five gold winners, it's only every two years, this award, and it's very, very rigorously judged. Four out of the five winners, namely McCain, your Canadian heroes. McCain, Yorkshire Tea, Specsavers, and Lathwaites, a wine company. Four out of t…”
Sutherland: Hermès Kelly Bags Resell Above Retail Due to Purchase Restrictions
“Some of those things, by the way, weirdly, you can resell them for more than the purchase price, because in some cases, the Kelly bag, for example, they won't sell it to you until you've been a fairly reliable customer of theirs for some time, and therefore th…”