The Ledger, every show

“Nobody was doing this in 20, 23, not even Microsoft. Microsoft was using chat data to train the model.”

“Most of the mode is not going to be technical unless you're a foundation model company or a world model. It's not technical.”

“The foundation models aren't built for that because they don't really understand persona. They don't have memory. You know, you think they don't have memory of multiple complex and the interdependencies between those. So I actually am seeing founders, some of …”

“Salesforce has taken the lead by doing the headless thing. Most, most other companies haven't figured that out and they don't know how to, because Salesforce hasn't figured out how they're going to monetize it.”

“Radical transparency actually isn't a risk. It's actually an unburdening of your stress.”

“I think that that has too many other risks because you didn't have to explain why somebody in Detroit is making less than some Bay area and doing the same job. You know, it too, it's a waste of time.”

“Don't worry that somebody is going to leave and go to your competitor and take that information. By the time information is useful to that competitor, you will have done something else.”

“I think generalists, the ability to hire generalists who can harness this technology to do things is better. In the old days, you would have to hire somebody very specific specialists. Today, a generalist can learn a lot of things.”

“I think if you don't have a strong technical founder on the team, it's very difficult to build these because as you know, pushing these agents into production is, is far different than building a POC. The non-technical person can build the POC and get it to lo…”

“By being first, multi-party, highly complex data that that hidden from the outside world, those are three pretty good criteria for a starting point.”

“It's going to be quite a while before Cloud Cowork solves that problem.”

“Silicon Valley overestimates how fast that future will arrive.”

“The one thing I would say to founders is look out for your employees because chances are, especially for a lot of young founders, they're going to work with these people again. And so treat them really well. Treat them better than you treat yourself. Advocate …”

“This is one of the few cases where radical transparency doesn't work is because it's distracting and people start to wonder what does it mean for me? And you don't actually know the answer. So there's no point in giving them radical transparency when you don't…”

“We wanted to beat Microsoft to market, and we did beat Copilot to market by a couple of weeks.”

“These five things, it's easy, the five fingers of one hand, problem, root cause, solution, owner, date. And I think this sounds very formulaic. When you think about it sounds very formulaic. It sounds like something you read in the book. But when you actually …”

“The biggest opportunity for founders is to become an educator. Become the person who all the customers look to as the expert.”

“The one thing I would say is that it's not enough if corp dev knows you, unless there's a burning fire, the line of business has to know you.”

“They don't want to hear about the tech and all that. They'll learn about those things, but if they know that it works and that it's going to get them promoted or make them look good, you got a meeting.”

“I think we built the first large language model on BERT that was in, in our space ever in 2017, 20 18.”

“So for the founders in the room, I would say the number one thing I would say is completely think about the workflow you're intercepting with your AI. Don't think about the AI. So if there are 19 steps to doing something in the world today, and you as a founde…”

“And so, agentic applications will just take this even further, where they'll synthesize all these products and allow me to prepare for The day and my day involves all of these things, but with a larger objective, which is to deliver the product on time.”

“As an example, we're running virtual backgrounds on local AI PC. If you're sitting in a coffee shop and running a Zoom meeting, it doubles The battery life of your machine by having that run locally.”

“And today that product is now relabeled as Zoom Virtual Agent. It's part of the contact center business, which is one of the fastest growing lines of business in Zoom. Most people know meetings and Zoom phone. The contact center is actually growing very, very …”

“And if someone writes in with a legitimate complaint, Eric will not only read it, He'll make sure it gets acted on, that it gets fixed, and it's communicated back. I'm talking about an everyday user. You could write in, and if you tagged Eric, he would ask som…”

“Solvy, we got to, we were very lean. We were, we got to eight digit ARR. We launched a product in 17. We exited obviously early 22. We were, I think, 67 or 68 people when we exited the company.”

“Today, as we speak, somewhere between one and a half to two billion people in the world are trying to learn or improve their English.”

“So a good example would be Major League Baseball. You know, which uses Zoom contact center, and they also do replay with Zoom. If you see the video replay, it's powered by Zoom. So the actual contact center, all the ticketing all of that customer service is al…”