The Ledger, every show
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UserTesting expects to cross $100M ARR by mid-2020
“So we're going to cross a hundred million in ARR probably mid this year growing about 40%.”
UserTesting's net revenue retention fluctuates between 115% and 117%
“Yeah, we go up and down between about a 115 and a 117.”
UserTesting's gross revenue retention rate is approximately 84%
“Yeah, we're at about 84% gross retention.”
UserTesting has about 3,500 customers on annual SaaS subscriptions
“For the past five years, it's been entirely a subscription-based SaaS platform. About 35,000 people have ever tried the product or used it as a pay-as-you-go model. We have about 3500 SaaS customers that are paying us on an annual subscription basis.”
UserTesting's top enterprise accounts spend over $1M annually
“We're doing you know, supporting massive research teams and design teams at some of the largest tech companies in the world that might be spending, you know, over a million dollars a year with us.”
UserTesting maintains an 86% gross revenue retention rate
“We're at about 86% right now retention, so call it 24 sorry, 14% gross churn.”
UserTesting Reaches 42 Edinburgh Staff and 10%+ International Revenue
“We're already at 42 people in Edinburgh, Scotland that's growing like crazy. Makes up more than 10% of our revenue now internationally.”
UserTesting burned $1M to $2M monthly prior to its Series D
“Yeah, absolutely. And that's probably right somewhere in that window is probably right about where we were.”
UserTesting's sales pipeline grew 75% year-over-year in 2019
“We saw massive pipeline growth last year. Our pipeline was up 75% year over year.”
UserTesting acquired AI video processing startup Truth Lab
“We acquired a company six months ago called Truth Lab, which is about doing AI video processing.”
UserTesting passed $10M in net new bookings in Q4 2019
“Did that in in Q four, and we'll probably do that again in Q one.”
Andy MacMillan: UserTesting has raised about $74 million in total funding
“I think we're at about 74 right now. It depends. If you look at crunch base, some of it was secondary, so it's always a little tough to map that in. But that's about what we've raised.”
UserTesting expanded a Fortune 50 customer from one to 28 departments
“In my first quarter, we had a large, you know, fortune, 50 company where, you know, we started off in one department, and we were in the process of doing a ULA with them to go across 28 departments that's just grown organically.”
SurveyMonkey and Qualtrics are go-to-market partners for UserTesting
“Some of the companies you mentioned like SurveyMonkey or Qualtrics, they're great partners of ours. We spend a lot of time going to market with them.”
UserTesting delivers target audience video feedback in about two hours
“So most of the time in about two hours, You get a video back of your audience actually using your product and giving you real feedback on what it feels like to engage with your product or your service.”