Dave Miller

Everything Dave Miller said on any show that made the record, most notable first. Each card names its show and opens the statement there.

MAD Disclosure

StellaService never reuses phone numbers or emails to maintain mystery shopper anonymity.

“We can never use the same phone number twice with the company. We can never use the same email twice.”

Dave Miller Mar 3, 2014 ▶ 11:29 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

MAD Disclosure

StellaService mystery shoppers log roughly 50 days of aggregate customer hold time.

“That also means we wait on hold forever. Humanity, just around 50 days. So overall that means, it's not one person sitting there 50 days, obviously, but it's a lot of time, because it takes us a lot of time to get to the person on the phone, as we all know.”

Dave Miller Mar 3, 2014 ▶ 15:41 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

MAD Disclosure

StellaService orders and returns nearly 12,000 e-commerce products annually for testing.

“We get a, you know, almost 12,000 products are shipped around the country to our shoppers' homes, and they're, all of them get sent back.”

Dave Miller Mar 3, 2014 ▶ 16:12 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

One line per show, most statements first. The link opens Dave's full record on that show: the calibration, argument clarity, speaking style and every statement made there.

Show	Role there	Eps	Statements	Record
MADLEDGER		1	3	—	full record on the MAD Podcast →